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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Matt is untrue to his word when pricing vehicles and will say anything to get you in the door. He lacks integrity and when he makes an error he will pawn you off on a subordinate and hide. Negative 10 stars. The dealership has very limited options as well.
Business response:
Hello Ashley, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please reach out to Kurt Jones at Kjones@towneastford.com to discuss this further.
NO GOOD! Service center gives me the run around. Takes all day to get to the right person by phone or email. I gave up trying. And their hold music is very annoying!
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.
Dishonest, aggressive and leads with his ego. I have never dealt with a salesman that had the attitude that he was doing ME a favor, debated with me about add ons what he deems "great" condition and what I deem great condition. He sent great pics but after driving 6 hours to purchase, the interior was no where near what the pictures showed. I asked for my deposit back and he went get his manager who had an awful attitude right out the door, refusing to give me my deposit back. After checking the "recorded" calls for proof th... read more
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Ray Monks at Rmonks@towneastford.com to discuss this further.
Terrible service. This place it’s a nightmare. We called to make an appointment to get my GPS some part to changed. They told us that our agent quieted and that’s why we haven’t received any calls from them but the part was already there. This was Friday July 8th/22. We set an appointment for today July 12/22. They said we aren’t in the system and they haven’t recalled any notes or appointments for us. We told them all the information that we know from the called we made the previous Friday.So they still were incompetent to ... read more
Business response:
Ruth, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.
They won’t even look at my car to fix my car! Do not go there!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.
They were extremely rude, very expensive and unwilling to budge on price even a little. Terrible experience. I would't ever buy from them.
Business response:
Thank you, Rich, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Ray Monks at Rmonks@towneastford.com to discuss this further.
Bought a new car. Great deal. However at the 1k mi oil change a tire was dropped on my car and dented the top of the passenger a frame. Instead of replacing my newly purchased car, they offered to fix under covers without insurance. Not very confident that it will be fixed correctly nor would I have recourse for subsequent fixes which require time, effort and possibly money. If you stand behind what you sell and want repeat customers, you would go above and beyond to make it right and not offer excuses.
Business response:
Hello Mike, we always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. At your earliest convenience, please reach out to Jay Helbert at Jhelbert@towneastford.com to discuss this further.
Terrible. Terrible. Terrible. Throttle body went out... Again. Mind you, they had already replaced the throttle body twice in two years and both times it failed in less than 12 months. Okay, so guess what. Another failure. But, I'm a decent guy, so I call them and give them another chance. Figuring the third time's the charm right? When I call and tell them that the throttle body they put in 9 months ago is failing again. They tell me even though it's less than 12 months, I've driven the vehicle more than 12,000 miles so the... read more
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to our Service Director, Mike Smith, at Msmith@towneastford.com to discuss this further.
Dealership is fine. Problem was very bad information provided in answers during purchase negotiations to my direct questions regarding vehicle maintenance services after the sale (2021 Ford F-250 Diesel 4-door 4WD Platinum). Was told by Sales Trainer Alan Black the sale included 8 routine oil services with fuel filters included when needed, 4 at home dealership, four could be anywhere, including home dealership. This did not occur and fall back is it’s printed on the window sticker what you get, we were in the office negotia... read more
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 12,018 reviews.
When is Town East Ford open?
Town East Ford is closed now. It will open at 8:30 a.m.