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Town East Ford
- Car Dealers
- Mesquite, TX
About this business
Location details
18411 LBJ Freeway, Mesquite, TX, 75150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
They didn't fix the issue we brought the truck in for . We had to bring the truck back a second time .
Business response:
Thank you for sharing your feedback. We are sorry to hear that the issue with your truck was not resolved on the first visit and that you had to return for a second time. This is not the level of service we aim to provide. To address this matter and ensure it is resolved to your satisfaction, please contact Terri Scott, our Customer Relations Manager, at Tscott@towneastford.com. We appreciate your patience and are committed to making things right.
My service manager, Erica Reeves was absolutely outstanding. She kept me well informed throughout the initial repair process and advocated on my behalf when I I had to return the vehicle to address the issue a second time. Erica is likely the ONLY reason I would return to Town East Ford for a repair
Business response:
Thank you for sharing your experience! We're thrilled to hear that Erica Reeves provided you with outstanding service and kept you well informed throughout the repair process. It's great to know that her advocacy and dedication have earned your trust. We'll be sure to pass along your kind words to Erica. We appreciate your feedback and look forward to serving you again at Town East Ford.
I love how I check you in real quick and let you know what's going on
Business response:
Thank you for your positive review! We're glad to hear that our quick check-in process and clear communication made your visit a great experience. We appreciate your feedback and look forward to serving you again in the future!
Every time we come in there we end up buying a new vehicle not saying that's a bad thing but we feel like we get a good deal.
Business response:
We’re thrilled to hear that you consistently find great deals with us and that you keep coming back for your vehicle needs! It’s always our goal to provide excellent value and service. If there's anything more we can do for you or any specific vehicle you're interested in, just let us know!
Every time I’ve gone to the service center I’ve had an amazing experience. The service manager Krista is amazing and ensures that customers are well taken care of. She assisted me in securing a rental.
Business response:
Thank you for sharing your positive experience! We’re thrilled to hear that Krista and our service team have consistently provided you with excellent service. It’s great to know that Krista was able to assist you with securing a rental. We look forward to serving you again in the future!
Town east ford did a great job on are car nice people I will come back
Business response:
Thank you for your positive feedback! We’re glad to hear that you had a great experience with our team. We look forward to seeing you again for any future needs. Safe travels and take care!
Blake was very helpful and professional. I was very pleased with his service. I will recommend my friends.
Business response:
Thank you for your kind words! We’re delighted to hear that Blake’s helpfulness and professionalism made a positive impression. Your recommendation means a lot to us. If you or your friends need any further assistance, please don’t hesitate to reach out. Thanks again for your support!
My personal opinion, the length of time my car was in service is crazy. Ford should have given me a car to use while services took almost a month. The communication between the customer and service advisor needs improvement. When questions are asked in chat, they should be answered promptly. Erica was very nice but I expected more.
Business response:
Thank you for sharing your feedback. We apologize for the extended time your car was in service and the communication issues you experienced. We understand how important timely updates and support are, and we regret that we did not meet your expectations in these areas. To address these concerns and improve your experience, please contact our Customer Relations Manager, Terri Scott, at Tscott@towneastford.com. We are committed to resolving these issues and ensuring a better experience for you moving forward. Thank you for br... read more
Jim Artrip always goes way beyond to provide excellent customer service. When I schedule service of oil change always prompt to get vehicle in.
Business response:
Thank you for the kind words! We’re delighted to hear that Jim Artrip consistently goes above and beyond to provide excellent customer service and ensure prompt service for your oil changes. It’s great to know that our efforts to deliver top-notch service are making a positive impact. If there's anything more we can do for you, please let us know. Thank you for your continued trust and support!
Frequently asked questions about Town East Ford
How is Town East Ford rated?
Town East Ford has a 4.4 star rating with 11,394 reviews.
When is Town East Ford open?
Town East Ford is open now. It will close at 8:00 p.m.