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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I was sold a truck with known issues on the brakes that I only found out after the sell
Business response:
We value your input regarding your vehicle purchase, and we understand your concerns. Your experience is important to us, and we take these matters seriously. Please contact Maria Arenas at marenas@vtaig.com so we can discuss your specific concerns and work toward a resolution.
Car wash wasn't satisfactory.
Business response:
Thank you for taking the time to share your feedback about your experience with us. We understand that the car wash service didn't meet your expectations, and we truly appreciate you bringing this to our attention. Your input helps us identify areas where we can improve our services. We're committed to providing quality care for every vehicle that comes through our doors, and we'll use your feedback to ensure our car wash meets the high standards our customers deserve. We value your business and hope to serve you better in t... read more
bad, bad, bad, bad, bad, baddddddddddddddd
Business response:
We appreciate you taking the time to share your feedback and remain committed to maintaining a professional and respectful experience for every customer. Our team continues working to improve overall service quality and customer care across all interactions. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better understand your concerns.
They damaged my car and denied responsibility.
Business response:
We are concerned to hear about your experience, as we take claims of damage very seriously. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss your specific situation and work together to find a path forward.
The car was serviced on March 24, at that time a "complete" battery service was performed. On March 31 the car would not start because of a dead battery. Other dealership (Nissan) have checked batteries on other cars and recommend replacement before the battery is dead. Had to pay for towing to get the car back to the dealership. Also had to have brake fluid exchanged after the rear brake service. I don't think anyone looks at these reviews or bothers to contact owners, so what is the purpose? I never give advice or make rec... read more
Business response:
We appreciate you taking the time to share this detailed feedback about your experience. Our goal is to provide thorough inspections and dependable service, along with clear communication throughout each visit. We value insights like this as they help us strengthen our processes and better support our customers. Please reach out to Maria Arenas at a marenas@vtaig.com so we can connect with you directly and continue assisting.
For a place that charges double the fair market price of service, you would think the customer would be treated more than just a number or an opportunity to up charge for something. Wait times are horrible, and I don't believe in their multi-point checking. They are supposed to go through all the fluids and fill up what was needed. After my service, I used my windshield washer fluid for about four seconds before it was empty. If they lied about checking that, what else are they not doing?
Business response:
We value feedback regarding our service process and aim to provide thorough and efficient care for every vehicle. Our team strives to deliver consistent attention to detail and a positive customer experience. Comments like this help us evaluate and enhance our service standards. For additional support, please reach out to Maria Arenas at a marenas@vtaig.com.
I went out there and the salesman acted like he didn't wanna help me and kept giving me the runaround so I got in my car and left
Business response:
Thank you for sharing your experience; we understand how frustrating it can be when guidance feels unclear or unhelpful. Our team strives to create a welcoming environment where every customer feels supported throughout the process. Feedback like yours helps us continue refining our approach to service and sales. Please reach out to Maria Arenas at marenas@vtaig.com so we can connect with you directly.
No worthy of comment. Fair service.The tech was very cordial.
Business response:
We appreciate you sharing your experience and are glad to hear our technician made a positive impression. Our team aims to provide a consistently smooth and attentive service visit each time. Feedback like this helps us continue refining the overall experience for our customers. Please reach out to Maria Arenas at marenas@vtaig.com if there's anything more we can assist with.
Always wait time is very long. It's not covered under warranty, even if you have one.
Business response:
We understand how important both timely service and clear warranty coverage are during a visit. Our team works to provide efficient service and transparent guidance so customers know what to expect. Feedback like this helps us continue improving how we manage time and communicate coverage details. Please reach out to Maria Arenas at a marenas@vtaig.com so we can learn more and assist further.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open tomorrow at 7:00 a.m.