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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
the manager quoted mea price of the car higher than the sticker price
Business response:
We are disappointed to hear about your experience, and we take your feedback seriously. We would appreciate the opportunity to review this situation with you directly and work toward a resolution. Please contact Maria Arenas at marenas@vtaig.com so we can discuss your concerns.
Always you have to wait 2-3 hours, even if you have an app.
Business response:
We take your feedback seriously and understand your frustration. Your time is valuable, and we recognize that lengthy delays fall short of the efficient service experience that we strive to provide. We would like the opportunity to discuss your concerns and work toward a better solution for future visits. Please contact Maria Arenas at a marenas@vtaig.com so we can address this matter directly.
Lie! They are trying to rip you off!
Business response:
Thank you for bringing this to our attention. We understand your concerns, as we strive to provide honest and fair service to all our customers. Your feedback helps us identify areas where we can improve our communication. We take situations like this seriously and would appreciate the opportunity to discuss your specific experience and work toward a resolution. Please contact Maria Arenas at a marenas@vtaig.com so we can better understand what happened and address your concerns directly.
DECEPTIVE and MISLEADING!!! I requested information on an auto which had a listing price of $21,841. The first time I went to the dealer I test drove it, the sales rep had a "take it or leave it attitude." He was very chill. I told him I'd come back. The next day I went back and a different sales rep help. He was the opposite, very pushy and wouldn't listen. I mentioned that I had test drove the car and had a check from my bank to purchase it. I also mentioned that I had obtained the internet price. He insisted on presenting... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you described highlights areas where we can work to improve consistency in our customer service. Your feedback helps us identify where our processes may not be meeting customer expectations, and we value you taking the time to share these concerns. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Maria Arenas at marenas@vtaig.com so we can address these concerns directly.
I got the appointment on 01-15-2026, after line up , the service man come and check the information for my car in his computer then told me , if I need the maintenance today need to pay by my self .for this time 's maintenance, how come ? If not allow to do the maintenance why let me having the appointment to come. And my car is still within two years free maintenance and still not exit the mileage limit. So I did not do the routine maintenance that day . May I ask : did I use all the free charge for the maintenance for my c... read more
Business response:
Your inquiry has been received and we understand your confusion. We would be happy to help clarify your coverage details. Please contact Maria Arenas at a marenas@vtaig.com so we can review your specific maintenance plan details and ensure you receive the answers that you are looking for.
No service was done for 25k miles.
Business response:
We work hard to support our customers throughout their ownership experience, and it's concerning to hear this situation left you feeling overlooked. Our goal is always to provide guidance and support that aligns with each vehicle's needs over time. Feedback like this helps us reflect on how we communicate and assist moving forward. We would appreciate the opportunity to connect further, please contact Maria Arenas at marenas@vtaig.com.
Not customer focused. Do not recommend.
Business response:
We appreciate you sharing your feedback and understand how essential it is to prioritize customer needs and experience. Our intention is always to provide attentive, respectful service to every visitor. If you would like to discuss this further, please contact Maria Arenas at marenas@vtaig.com.
I haven't received satisfactory services from the provider.
Business response:
It's important to us that every visit feels smooth and well-coordinated, and we regret this one didn't. Our intention is to provide clear communication and attentive care throughout each service appointment. Hearing your perspective helps us continue focusing on consistency and customer support. You can contact Maria Arenas at a marenas@vtaig.com if you'd like to discuss this further.
to be fair they are very nice , and that's why I gave them 2 stars and not 1. Like most dealerships they try to upsell you about everything, and if something is wrong with your car , go to almost any other place to get at least 50% lower repair costs. My truck that I've bought from Them , and treated by them for the sole reason of having it under warranty. Even though they are much more expensive on every service imaginable. When my truck reached 36,412k miles I had a check engine light coming on, and even though I have the ... read more
Business response:
We're sorry this experience felt discouraging, as our intention is always to provide courteous service and clearly explain coverage and repair options. We aim to work within warranty guidelines while offering recommendations meant to support long-term vehicle care. We appreciate the feedback and the opportunity to reflect on how these situations are communicated. If you'd like to continue the conversation, please contact Maria Arenas at a marenas@vtaig.com.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open tomorrow at 7:00 a.m.