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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Terrible. Sent a request for vehicle availability late Saturday night. Sales guy sends multiple texts on Sunday, including ?? marks apparently because I hadn't responded yet. I did reply first thing Monday morning and received no response until Tuesday. I simply needed to know if the vehicle was available, not a bunch of annoying / sarcastic texts, but then no response on an actual work day (Monday). I reached out to an assistant of some sort (Valerie) via email who responded twice, but accomplished nothing, and disappeared,... read more
Business response:
We understand how important clear and timely communication is when inquiring about a vehicle. Our goal is to provide responsive and helpful follow-up so customers can move forward with confidence. Feedback like this is valuable as we work to improve consistency and better support every inquiry. Please reach out to Maria Arenas at marenas@vtaig.com so we can learn more and assist further.
Dealership called and texted a lot when I first submitted inquiry and then disappeared.
Business response:
We understand how important consistent communication is throughout the entire process. Our goal is to provide timely and reliable follow-up so customers feel supported every step of the way. Feedback like this helps us improve how we stay connected with our guests. Please reach out to Maria Arenas at marenas@vtaig.com so we can assist you further.
This place is a joke - stay far away from it. Scam you from day one. Nothing but lies from the seller all the way to the finance department. They sold me a car that was damaged then sold me another car after bringing the 1st one back with even more damage plus severe safety issues!!! STAY AWAY FROM THIS PLACE!!! Ran my credit each time after telling me they wouldn't after the 1st car I purchased- brought my credit score way down!!
Business response:
We appreciate you sharing your feedback and take concerns like this very seriously. Our team is dedicated to providing a transparent and thorough experience throughout both the sales and financing process. We are always working to strengthen communication and trust with our customers. For further assistance, please reach out to Maria Arenas at marenas@vtaig.com directly.
he dealer waxed over road tar and ruined the paint on my new truck when I exercised by exterior paint value added service coating reapply opportunity that came with my truck purchase at Richardson (est, $9K damage). Also, the detailer did not detail the inside as the appointment clerk promised pre-appointment. Also, the wait time for the detail service was scheduled for 4 hours max and it was actually shy 6 hours. Last, there damage to the plastic wind guard - a bit. The detail work sloppy, hurried, and not even worth it for... read more
Business response:
We aim to provide careful, high-quality service and attentive follow-up, so it's concerning to hear your experience did not reflect those standards. Our team strives to handle every vehicle with the level of care and professionalism our customers expect. Feedback like yours is important in helping us improve both our workmanship and communication. Please reach out to Maria Arenas at a marenas@vtaig.com so we can discuss this further with you.
The service was a complete disaster! Nothing was done! We were charged for services that should have been included! Car broke down the next day!
Business response:
We aim to deliver dependable service and clear communication on every visit, so it's concerning to hear this experience did not meet those expectations. Our team is committed to addressing customer concerns and ensuring work is completed to our standards. Feedback like yours is important as we continue improving our processes. Please contact Maria Arenas at a marenas@vtaig.com so we can look into this further with you.
The guy who helped us wasn't helpful to us.
Business response:
We strive to provide attentive and helpful support to every customer, so it's disappointing to hear this was your experience. Our goal is to ensure each visit feels productive and informative. Feedback like yours helps us continue improving how we assist our guests. Please reach out to Maria Arenas at a marenas@vtaig.com so we can better support you.
poor service, dirty facility
Business response:
We appreciate you bringing your concerns to our attention, as we aim to provide both attentive service and a clean, welcoming environment for every visit. Our team is continually working to uphold high standards across all areas of the dealership. Feedback like this helps us stay focused on those expectations. Please contact Maria Arenas at a marenas@vtaig.com so we can learn more about your experience.
Waiting time is taking too long and advisor is nt very nice either
Business response:
We appreciate customers sharing feedback about their service visits. Our team strives to provide attentive communication and a welcoming environment for every customer. We remain committed to delivering a positive and efficient service experience. For further assistance, please contact Maria Arenas at a marenas@vtaig.com.
The service representative that I worked with was excellent. I got his card and will ask specifically for him IF I continue to use Toyota of Richardson (where I bought my car and have had it serviced consistently over the past nine years). I am increasingly convinced that the service technicians who do the multipoint inspection engage in unethical practices. Specifically, they recommend services that are not necessary in order to gouge customers. The last time I had my car serviced in September, the technician--not the servi... read more
Business response:
We appreciate your long-standing loyalty and are glad to hear that the service representative you worked with provided excellent assistance. At the same time, we take concerns about inspection recommendations and transparency very seriously. Our goal is to ensure that all maintenance suggestions are clearly explained and based on the vehicle's actual condition. Feedback like yours is important as we continue reviewing our service and communication practices. If you would like to discuss your experience further, please contac... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,056 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is closed now. It will open tomorrow at 7:00 a.m.