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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I will never step foot in your business again. And I will tell as many people as I can why they should not buy a Toyota from your store. Shame on you for treating people that way.
Business response:
were very sorry to read that youre unhappy with your experience. Your feedback is what drives us to improve and given the chance, wed like to look into the issues youre experiencing. Please contact our Customer Relations Manager, Amy Guevara, at Aguevara@vtaig.com and our team would be happy to assist you.
Car is great. People are nice. But service was just plain bad. They didn't do what they said they would do to prepare the car. Tire was low - they said they'd fill it. They didn't. Gas was low. They said they'd fill it. They didn't. They didn't tell me there was no 2nd key until we were doing the finance papers and then said they could give me 'a name of a guy' that could get me one. They didn't give us the temp registration and then claimed it was in the glove box. It wasn't. Just plain bad.
Business response:
Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience.
Prefer not to say. Sadly, the truth be told it sold but that's fine. They are very serious in putting a payment down to hold it. I never got. a chance to even look at it. They have way too many car salesmen down there in my opinion. All about "sales" and not the customers hearts. Business is business. Very apparent.
Business response:
thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience.
Bought 2017 suburban here as the second owner. The next day it showed signs of the transmission failing. They do not test pre-owned vehicles before selling them! Be careful!
Hello I never signed for this truck and I don't even have this truck.
They tricked me on service cost. They did not apply my coupon as promised !!!
Richard wrote a list that no one could read and said that is what you need. Total was $690. Insulted the next week I get a coupon for same services for about a 10th of what I paid. Waiting area was dirty and chairs worn. Left in the back parking lot by the golf cart driver. He drove away without knowing if my car started or if I was safe. Not impressed. No old parts shown. Unsure if any work was actually performed on my car.
Understood I had one last tire rotation and I was charged for the rotation that they did. Also it took almost 3 hours for them to rotate my tires and just check out a problem that I had in the car and actually the rotation only took 30 minutes out of the the two and a half hours that they said did God knows what with the car to check the problem that shouldn't take that long because there was No Work done on the car other than your tire tire rotation. There were people that came in that had things worked on and were there le... read more
SUCKS! Untrustworthy, liars who are more concerned about money over people. I pass wind in their general direction. Dont go here unless you are ok with the bait and switch. They will get you in the door with one price and then, once you are ready to buy it, they add another $3,000! Dont get their warranty, it wont be worth the paper it is written on. Customer Service is non-existent. See what happens when you threaten to walk out the door. You can say you know plenty of dealerships that do not change the sticker price of a c... read more
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,976 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.