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Toyota of Richardson
- Car Dealers
- Richardson, TX
About this business
Location details
1221 N. Central Expressway, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The SALES guy was amazing. The FINANCE guy was terrible.
i was quoted 1.5 hours for an oil change with multi-point inspection. i also brought a coupon for a complimentary car wash. the service took 2.5 hours and i wasn't offered a car wash but i did see another advisor give another customer a coupon for a free car wash down the street.
Worst salesman I have ever encountered I had to cancel any dealings with this person very poor communication and no customer service etiquette. I had to request his manager to replace him with another. The second salesman was more open and communication was better. The finance department did their job professionally when I received my new truck the tank had 1/4 tank of gas no owners manual the salesman did not even take time to introduce the vehicle to me. I had to figure out all the bells
Very bad customer service, lazy people working there
Had an appointment and was told 30 minutes to a hour. It took over 3 hours the waiting area wasn't not clean and crowded.
Service was completed to satisfaction, but the wait time was not good. We had an appointment scheduled for 8 and was there for over 3 hours for simple oil change and 10,000 mile checkup.
Went in for oil change and tire rotation. Had appointment for 1030. Got out of there at 2 pm
I went in for an inspection and after a 2 hour wait they told me they couldnt do it, because my headlight had condensation. Im not mad they didnt do it, Im mad that it took them 2 hours to tell me they couldnt do my inspection.
They never give you the sheet indicating they actually did the so called complimentary "multipoint inspection". Waiting area looks terrible. They are trying to get better, seeking more customer feedback...but the overall tone and attitude of most of their service people needs to be overhauled.
Frequently asked questions about Toyota of Richardson
How is Toyota of Richardson rated?
Toyota of Richardson has a 4.4 star rating with 22,976 reviews.
When is Toyota of Richardson open?
Toyota of Richardson is open now. It will close at 9:00 p.m.