Tracy Burke of Mutual of Omaha Mortgage

Business response:

I appreciate your feedback, Debra. I'm glad to hear that my communication and support were helpful to you throughout the process. Providing clarity and guidance is something I strive for, so it's wonderful to know it made a difference. Thank you for choosing Mutual of Omaha Mortgage, and feel free to reach out if you ever need any assistance in the future. 

Business response:

I'm thrilled to hear that you found my assistance helpful and that I could provide the support you needed. It was a pleasure working with you, Virginia. Thank you for your kind words and for choosing Mutual of Omaha Mortgage. 

Business response:

I'm thrilled to hear that the loan process was smooth and stress-free for you. It was a pleasure assisting you, and I appreciate your recommendation. 

Business response:

Thank you so much for your kind words, Samuel. It was a pleasure working with you, and I'm thrilled to hear that you found the process simple and pleasant. Keeping you updated and being available to answer your questions is something I really value, so I'm glad it made a difference for you. Should you need any assistance in the future, I'd be more than happy to help. Looking forward to the possibility of working together again! 

Business response:

I'm so glad to hear that you felt comfortable throughout the process, Kim. Your satisfaction is my top priority and I'm happy I could guide you effectively. Thanks for your 5-star review and for choosing Mutual of Omaha Mortgage. I look forward to working with you again in the future. 

Business response:

I appreciate your kind review, Leigh. It's wonderful to hear that you found my service patient and knowledgeable. I strive to provide the best level of service at Mutual of Omaha Mortgage, and it's rewarding to know that it's being noticed. Thank you for taking the time to share your experience. We look forward to serving your future needs. - Tracy Burke 

Business response:

Thank you, Faith, for taking the time to share your positive experience. I'm pleased to hear that I was able to meet your needs and provide you with clear explanations. Your feedback is appreciated and it helps me continually strive to provide the best service possible. I look forward to potentially working with you again at Mutual of Omaha Mortgage. 

Business response:

Thank you for your feedback, Allison. I appreciate your honesty and understand your concerns about the communication during our process. It's crucial that you feel informed and confident every step of the way, and I apologize if there were moments where you felt uncertain. I will certainly work on improving this aspect of my service. It's also important to remember that there are no silly questions when it comes to something as significant as a mortgage, so please always feel free to ask anything. Your review helps me provid... read more

Business response:

I appreciate your feedback, Howard. I regret if there was any miscommunication. I highly value all my customers and strive to provide clear and open communication to everyone involved. Moving forward, I will ensure to engage in more inclusive conversations. Please feel free to reach out if you need any assistance in the future. Your feedback helps me improve my services for all clients at Mutual of Omaha Mortgage.