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Travelers Auto Transport
- Vehicle Shipping
- Freeport, NY
About this business
Location details
429 Atlantic Ave, Freeport, NY, 11520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Had the worst experience ever. Johnny gave me a quote , not an estimate for round trip. Minutes later that quote changed to a higher price because I needed my vehicle sooner so I was ok. 3 days passed and didn't get delivery date so I texted Johnny and he told me on a text that it was scheduled for the same day, a day passed and then stopped texting me and gave me his boss number Adam, now Adam tells me that they couldn't find a driver, so it was a lie that it was already scheduled. Finally my car gets picked up but now they... read more
Business response:
Hi Jesus we regret you were not satisfied with your transport experience. We put 100 percent into every move scheduled. As per your conversation with Johnny prices could fluctuate depending on what carriers are available on that route. We contacted you prior to dispatch for approval which was provided. Your initial order was placed on 1/31 and picked up on the 2/3. The return trip was then picked up by that same carrier at drop off. Although the price was higher then the original quote, we needed to get this done for you ver... read more
Travelers Transport ( Vehicles) › Fri, Jan 21, 12:11 PM text messaging back and forth from TAT JOHNNY and myself customer. Me-Johnny what is going on with the status of the pick up? Sunday 2:28 PM Me-1, Manuel Aranda, hereby decline to do any further business with Travelers Auto Transport. As you, Johnny, have chosen to skirt all of your responsibility to your customer and display no integrity and stand by the shipping rate you said you'd " lock in " for me provided, I sign your contract and pay a $250 deposit over a week ag... read more
Company is unprofessional rude, worst customer experience ever. Manager curse at me because I call him out guarantee promise he made. Mike should quit.
Business response:
Andre, we are sorry the transport did not work out. We try our best to move vehicles in a timely manner. After reviewing the file, you did not book your transport on the 6th. You made your reservation on the 13th. You chose Travelers after another company was not able to get the vehicle picked up for you in the time frame you wanted. After booking on the 13th, Dispatch immediately starting working on locating a driver for pickup. The prior company still had your vehicle listed on the load board which has an adverse effect on... read more
Travelers did what others couldn't- successfully and within an appropriate time frame they moved a truck! We originally contracted the "biggest" broker in the country to move the truck. That company screwed up royally. We contacted Travelers- within a business day they had a trucker booked, the truck was picked up the next day and across the country in four days!! Don't believe the BS of other brokers-- trust a group like Travelers that actually knows what they are doing! THANKS!
Business response:
Thank you for the positive review. We are happy everything went as planned. Travelers Auto Transport Customer Care
My husband purchased a car in another state. We decided to try to have it transportes instead of us driving 5 hours and back to pick it up. They quoted me a guaranteed price of $275. After I paid $100 deposit, the remaining $175 would go to the driver at drop off. I paid the deposit, waited 2 days and had to call back to see when delivery was going to be. Then was Informed the driver wanted an extra $150 to deliver but they "talked him down to $75. I informed them I was guaranteed it wouldn't be over $275. And they said they... read more
Business response:
Hi Ravyn we are sorry you did not have a smooth transport. Unfortunately when a drivers truck breaks down that is out of our control. We did in fact get another truck to dispatch out which you refused. In regards to your refund, we were on a 3 way call with your bank and provided a confirmation number of the refund which was confirmed by your bank. Again we apologize for any inconvenience, but we did everything we could to arrange transport. Thank You Customer Service
Travelers Auto Transport is just another auto shipping broker, and a poor one. They will tell you they have never received a complaint, which is not true based upon the traffic on this board alone. They took a $200 deposit and, despite a quick turn-around, said they would have a pick-up 3-days later, (I called on Thursday and they even said I would hear back by Saturday at the latest). I didn't hear from them again. I contacted them and they said they couldn't possibly hit the date they suggested and gave not indication when... read more
Business response:
Unfortunately this seems to be a fake review. There was no order ID, pricing, origin, destination or in fact any information provided for this transport. We try our best to meet all clients needs and pride ourselves on customer satisfaction
I was contacted by "Augie" on a Tuesday to transport a vehicle and then heard nothing for 5 days. When I tried to call back, the number I had been texting with was "out of service". A quick Google search showed that the number I was corresponding with was actually for a plumbing service in Long Island. Like a lot of auto transporters, these guys are liars. I was told that I could expect delivery in a few days, but was never contacted again. I should not have had to call multiple times for my refund to be processed and should... read more
No communication. High price. Terrible service.Gave them a 10 day window to find driver. After 10 days and no word I have to call to find out what's going on. After my call they get some one and say it will be another 2 days for pick up. 2 days go by with no word and no pick up. So I call again. They inform me there is delay and it will be another day. Next day no pick so I call again and they inform me another day. Finally gets picked up. Only 1 star because they answered my phone calls.
Business response:
Hi Dan, we are sorry to hear you were not happy with our service. After reviewing the file, the price you paid was what was quoted to you at the time you placed the order. As stated in our contract which you signed, all pickup and drop off dates are estimated. The carrier had a few delays during transport which is completely out of our control. We communicated this with you multiple times as well as answered every call you made and updated you accordingly. We try our best to make every accommodation possible to our clients b... read more
They told me the car should arrive during the weekend. Comes Monday no car. So I call them and leave a message and email (no response). After finally getting back apparently the drivers truck broke down and promised to come within a few days. Wednesday I call (delivery date) and truck is still broken down but promised soon. Car gets delivered that weekend. But with the hood damaged and missing a headlight. Car was from a Copart auction car but it was night and day from auction pictures. I come up and pull my phone out to loo... read more
Business response:
Mark, sorry to hear you were unhappy with the service. We try our hardest to ensure the customer has a great experience. Unfortunately in this case the carriers truck broke down which in completely out of our control and can happen from time to time. Our dispatch division spoke to you and explained this and you understood. In regards to the damage, the vehicle was damaged prior to pickup. The vehicle was at a copart and all the damage refelcts the same on the bill of lading prior to pickup and drop off. The argument that pur... read more
Frequently asked questions about Travelers Auto Transport
How is Travelers Auto Transport rated?
Travelers Auto Transport has a 3.3 star rating with 594 reviews.
When is Travelers Auto Transport open?
Travelers Auto Transport is closed now. It will open tomorrow at 10:00 a.m.