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Trish McCall of Mutual of Omaha Mortgage
- Mortgage Lenders
- Henderson, NV
About this business
Location details
1915 Green Valley Pkwy, Suite 200, Henderson, NV, 89074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Trish did a great job and provided great service throughout the process. As a first time home buyer, Trish and her processor Susan did a great job walking me through the mortgage process and making sure everything went smoothly. Both Trish and Susan were very quick to respond to my phone calls and emails and answered any questions I had regarding my mortgage. Trish also did a great job finding me the best loan for my situation. During the process, I shopped around for mortgages with 5 different lenders, including one who w... read more
Business response:
Thank you so much for your incredible review, Aaron. It was truly a pleasure working with you on your first home purchase! I'm thrilled to hear that you felt supported and well-informed throughout the process. My goal is always to ensure a smooth and stress-free experience for my clients, and your feedback confirms that Susan and I were successful in that regard. It's also reassuring to know that our location didn't pose any problems and that our rates and fees were competitive. We always strive to provide the best possible... read more
Verified by Mutual of Omaha Mortgage
I had to check in regularly to get updates and see if anything additional was needed throughout the process. It would have been better if Trish communicated the status of things and what was expected going forward (including time frames). I wasn't sure if I would be getting an update or not, so I had to call often.
Business response:
I appreciate your honest feedback, Timothy. I understand the importance of timely and clear communication, and I apologize if you felt that was lacking during your experience with Mutual of Omaha Mortgage. I will ensure to work on providing more consistent updates and clearer expectations in the future. Your satisfaction is my priority, so I appreciate your patience and understanding. Thanks for helping me improve my service.
Verified by Mutual of Omaha Mortgage
The most helpful part was reachability to the mortgage team.
Business response:
Thank you so much for your glowing 5-star review, Pankaj! I'm thrilled to hear that you found our mortgage team at Mutual of Omaha Mortgage to be so accessible. It's our aim to provide top-notch service and ensure all your queries are addressed promptly. We appreciate your feedback and look forward to working with you again in the future.
Verified by Mutual of Omaha Mortgage
Trish and Susan were always very responsive, transparent, and kind as they guided us through our refinance.
Business response:
Thank you so much for your kind words, Alexander. I'm thrilled to hear that you had a positive experience with our refinance process. Transparency, responsiveness, and kindness are values we strive to uphold at Mutual of Omaha Mortgage. I'll ensure Susan hears of your satisfaction too. We're always here to assist you. Remember, your journey doesn't end with the closing of your refinance!
Verified by Mutual of Omaha Mortgage
We were kept informed and it was always easy to communicate with Trish. She responded to any question we had. The process was smooth.
Business response:
I'm delighted to hear that you found our communication and process so smooth, Terry. Your satisfaction is my top priority, so I'm glad I was able to make your experience with Mutual of Omaha Mortgage enjoyable. I'm here to help anytime you have questions or need assistance in the future. Thank you for the perfect rating. Sincerely, Trish McCall.
Verified by Mutual of Omaha Mortgage
Trish proactively ensured that the loan closed on time. I had to postpone travel plans at significant personal expense due to delayed signing resulting from miscommunication between the Mutual of Omaha team and Silk title. However, I don't think this was Trish's fault.
Business response:
I appreciate your understanding and patience regarding the miscommunication that occurred during the loan process, Amit. Ensuring that our client's transactions go smoothly is a top priority for me and the entire team at Mutual of Omaha Mortgage. While I'm glad to hear that we were able to close the loan on time, I regret the inconvenience caused to your travel plans. Learning from this, we are focused on enhancing our communication process to avoid such situations in the future. Thank you for your valuable feedback and your... read more
Verified by Mutual of Omaha Mortgage
There were some points of the process where I asked questions and got the wrong answers -- questions about escrow and stopping after a year as well as how we could use a sellers credit. That lead to frustrations.
Business response:
Dear William, thank you for writing to us about your experience. After having reviewed your loan and the file notes, It's clear you did inquire on this issue. An answer was provided about the waiver of escrows after 12 months but further research indicated that if the Loan Servicer were to change, there was a possibility that the new Servicer may not allow a change like this. As you can understand, we cannot speak for other company's future decisions so clarifying our answer seemed to be the correct thing to do. We don't alw... read more
Verified by Mutual of Omaha Mortgage
There was little communication, an overwhelming amount of documents they needed, and despite all of our efforts our closing date was pushed back twice and they threatened a third. It reflected poorly on us, and cost us a lot of money to stay somewhere while we waited to see if we’d ever be able to move in
Business response:
I'm sorry to hear about your disappointing experience, Sean. It's clear from your feedback that we failed to meet your expectations in terms of communication and process efficiency, which I understand caused you significant inconvenience and additional expenses. Please be assured that your experience is not reflective of the customer service standards we aspire to at Mutual of Omaha Mortgage. I'll personally ensure your feedback is forwarded to Trish McCall and our team for review, and use it as an opportunity for improvemen... read more
Frequently asked questions about Trish McCall of Mutual of Omaha Mortgage
How is Trish McCall of Mutual of Omaha Mortgage rated?
Trish McCall of Mutual of Omaha Mortgage has a 4.8 star rating with 100 reviews.
When is Trish McCall of Mutual of Omaha Mortgage open?
Trish McCall of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.