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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
arrived @ 1:33 am, we were giving a dirty room, hotel was unsanitary, staff was rude. front desk staff rude and unfriendly Benjamin was the worst of them all. She was rude and short with her answers.. she cut her eyes and appeared to be unbothered when I asked to speak to her Manager. Benjamin then told me her Manager was busy. I am African American so I assumed she just did not like my race what other reason could she have had to treat me in such a manner. My issue was that at 1:33 in the Morning they checked us in to a dir... read more
Business response:
Hi, John. Thank you for providing your feedback and letting us know about your stay. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments are being passed along to key members of management for further review. Thank you, Tropicana Laughlin
wish I could get my money back wouldn't recommend it to anybody else in the world Everything!!!!!! first of all the staff was very rude. second of all they gave me a hard time about my certified dog. When I asked for a late check-out and due to I ate a meal there that this was totally horrible, not only did they say no , but the lady was very rude. Then when I went down to get my cash deposit back, the lady was then again rude.
Bad The room is very outdated with no fridge or any appliance. In addition to the outdated rooms, I heard kids running around making noise, also there was a huge line to go up stairs, I asked if we could just use the stairs and they said no! Never staying there again. Nothing, I had a terrible experience.
Business response:
Thank you for providing your feedback and letting us know about your stay, Luis. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Ok stay to get you through the night. Limited hot water to shower and air conditioning was not functioning properly. Also only two reservationist to help a long line of people. Location was great.
Business response:
Thank you for sharing your feedback, Malkia. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Horrendous Staff, house keeping rude, unorganized,not prepared, understaffed,my room was dirty at check in Nothing horrible stay!
Business response:
Thank you for providing your feedback and letting us know about your stay, Jason. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Very Poor
Awful Lines to check into hotel , over an hr!! The rooms are really out of date. Small TV’s Elevators were a nightmare. We’d have to wait 30 minutes to go upstairs and same thing to catch an elevator down. The cleaning lady was going thru the entire floor knocking on everyone’s door @ 9:00 am Also our room was not cleaned Saturday morning. Why pay for the resort fee??? Elevators don’t work , no cleaning service, waking us up @ 9:00 am on Sunday morning !
Business response:
Thank you for providing your feedback and letting us know about your visit, Lupe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. Thank you, Tropicana Laughlin
Would not stay again there, first and last time The long wait for the check in, over 1 hour and Another 45 minutes just to get in the elevator to get to my room. No free WiFi, no cellphone signal, and A/C did not work the first day in my room. We had to wait in a line to get up and down our room Staff
Business response:
Thank you for providing your feedback and letting us know about your stay, Antonio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Disappointing The staff was rude and the pricing of my stay changed about 3 times very confused and didn’t really get the help when needed. Check out time was at 11 am and the maid was knocking on my door by 8, woke me up from a good sleep. And also the hallways reeked of marijuana it was pretty much entering my room... for being a non smoking area there was quit a lot of it going on. Anyway i don’t think i will ever be staying here again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nicole. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.