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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff response time was awful. They did not clean our room each day. When I called to request extra towels & toi Staff was unresponsive & rude. When I called to ask why housekeeping never cleaned our room, they said new guidelines are that you have to request for housekeeping to clean your room. However, no one mentioned that until it was too late. I called at about 7:30pm because we had been gone all day and asked if they could come and clean the room & bring extra towels/toilet paper. They said it would be approximatel... read more
Business response:
Hi, Erin. Thank you for providing your feedback and letting us know about your stay. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our current Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We will pass your comments along to key members of management. Thank you, Tropicana Laughlin
Stay was ok, but nothing exciting. House keeping, never cleaned our room, did not replenish coffee or bottle water. Pool was too crowded, no social distancing, did not feel safe so we didn’t use. Resort was pretty, easy access, friendly staff.
Business response:
Thank you for sharing your feedback, Timothy. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Not good No ice no fridge no microwave long waiting in line
Business response:
Thank you for sharing your feedback, Richard. We hope that you can give Tropicana Laughlin another chance to earn your business in the future. Thanks, Tropicana Laughlin
Disappointing The whole elevator situation was abysmal. It seemed to me that you were trying to keep people safe by not allowing to many people in the elevator... but created a massive congregation while waiting for the elevator?
Business response:
Thank you for providing your feedback and letting us know about this issue, Gary. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Sucked Having to move rooms N/A
Business response:
Thank you for sharing your feedback, Danielle. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Disappointing First off I was given a room in the promenade tower with loaf kids on the 18th floor. Once we lugged all our stuff up their the keys wouldn’t work. I tried using the hotel phone by the elevator with no answer. I had to go all the way back down and was told “oops I wrote the wrong number “ then morning came and I showered and come to find out we had no towels and I was soaking wet. All in all a bad experience Nice room
Business response:
Thank you for providing your feedback, Laura. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We do hope you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Very old rooms ,dirty carpet, No maid service,no clean towels NOTHING called housekeeping times , asked the maid in the wall way for some clean towels,she said I have to call housekeeping??
Business response:
Thank you for providing your feedback and letting us know about your stay, David. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. We do hope you will give us another chance to earn your business. Thank you, Tropicana Laughlin
Good and very bad? Pot smoking on my floor was DISGUSTING so strong you could smell it all through the corridor and in our room, husband called front desk...no feed back from them! Dinner was awesome husband had the Salmon dinner and raved about it. Expanded no smoking area was a plus.
Business response:
Thank you for sharing your feedback, Patricia. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Rooms rates and facility suck Smell like cigarettes beds were not comfy staff was like whatever Nothing
Business response:
Thank you for sharing your feedback, Antonio. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.