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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Bad Having to wait in line for 50 minutes at the elevator to get up to my room. Having to wait in line for over an hour to do my registration.
Business response:
Thank you for providing your feedback and letting us know about this issue, Bobbie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
No applicable No applicable God bless you
I would never stay there again, price was too high for what you get The hotel definitely needs updated, we had no wash cloths or hand towels, the bed looked like a 5 year old made them, tv didn’t work properly, very disappointed The staff were very busy but very professional
Business response:
Thank you for providing your feedback and letting us know about your trip, Donna. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Fair They don't have clean towels, that was frustrating with no towels in my room, so we cannot take shower, that pist me off. They don't give us breakfast
Business response:
Thank you for sharing your feedback. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Bad Registration person "Benjamin" rude as ever. I wanted a smoking room and the double booked my room. So they gave me "Upgraded" room, which was dirty and the wall had blood on it. I will never stay there again!!!! Nothing
Business response:
Thank you for providing your feedback and letting us know about this issue, Amanda. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to key members of management for further review. Thank you, Tropicana Laughlin
Disappointing, the restaurants were slow, the food quality down too many unsafe people. The pool area was crowded with Mexicans and all there kids and family members. They accumulated all the chairs and lounge chairs, on there side of the shaded pool. No mask protection regarding covid19 or staying there 6 foot distance. We got up in the morning and decided to come home early. The room was clean, very comfortable beds and very quiet on the 23rd floor
Business response:
Hi, Robert. We are very happy that you enjoyed your room during your stay. However, we are sorry to hear that you were not satisfied with the rest of your visit. Your comments have been passed along to key members of management. We do hope you will give us another chance to earn your business in the future. Thank you, Tropicana Laughlin
Bad Worst customer service I’ve ever dealt with Worst experience ever .
Business response:
Thank you for providing your feedback and letting us know about your visit. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Never again Everything. This is by far the worst Hotel I’ve ever stayed at in my life. I would like to comment on the customer service, but there wasn’t any. Nothing
Business response:
Hello, Eric. Thank you for providing your feedback and letting us know about your visit. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open at 9:00 a.m.