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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Post Coronavirus They were not to prepared for reopening. Our room was dirty. There was dirty q tips on the headboard they didn’t even clean which means they didn’t sanitizer the bed and the shower was dirty like they didn’t clean the tub after being closed for months. Then went to eat at the cafe carnigues and that was the finale straw to the mess. They had 3 waitresses for the whole place sat there for a good 30 min before they asked if we wanted something to drink. Then the waitress starts complaining herself about the ca... read more
Won’t be back Elevators don’t work coffee pot in the room didn’t work IT took 25 minutes for us to ck in and there was only 2 people in front of us ! They told us to park in the parking garage and then then elevators don’t work! First and last time we will stay at the Tropicana The staff was nice
Business response:
Thank you for providing your feedback and letting us know about this issue, Jackie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Despite the dirty room family makes it all better The dirty underwear we found hanging on the chair when we entered the room The River
Business response:
Thank you for providing your feedback and letting us know about this issue, Tony. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Horrible stay. Elevators did not work. My family member was stuck in side for a hour and nothing was being done. My first night I called down to the front desk because the people staying next to us were extremely loud and were that way until 2 am. Security was sent up and nothing was done. I asked to move to another room the following morning. Management is extremely rude. I will not be returning here. Bed was comfortable
Business response:
Thank you for providing your feedback and letting us know about your stay. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Poor There was bed bugs, Something itchy when laying down
Ok enough The hotel room had no fridge. We couldn’t adjust the air conditioner. The toilet broke the first time we used it. The hotel was just old. Needs an update. The location. It was close to everything.
Fair I understand with everything going on but they could of gave us clean towels. And the last night I was there I got bit up. So they should clean the rooms better The guy name Tad that worked at the front desk was amazing and very helpful. And Virginia from the cleaning crew graveyard shift was also amazing
Poor Only 2 agents at the Front Desk with a long line. I checked in about 7 or 8 after being at the lake with jet skis. The lady who checked me in was a bit rude. She didn’t have a friendly tone. She didn’t use manors, such as please and thank you and she seemed very annoyed. I believe she was a manager bc she had on a different shirt which was white. I expect better service from such. After checking in and going to my room, I immediately noticed hair in the bathroom and a necklace or costume jewelry on the floor. After show... read more
Will never stay there waited 1 hr 30min to check in. waited 1hr 30 min to have my key re programmed for the 6 time. NO MAID SERVICE DIRTY ROOM. NO TOWELS. WI FI WAS TERRIBLE UNABLE TO CONNECT and no one to help when calling the front desk, very disappointed , we not be staying there again.. the pool side cafe and great sandwiches and had great coffee and drinks
Business response:
Thank you for providing your feedback and letting us know about your stay, Anna. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. Thank you, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 32,288 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is open now. It will close at 6:00 p.m.