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Tropicana Laughlin
- Casinos
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Poor
Awful Lines to check into hotel , over an hr!! The rooms are really out of date. Small TV’s Elevators were a nightmare. We’d have to wait 30 minutes to go upstairs and same thing to catch an elevator down. The cleaning lady was going thru the entire floor knocking on everyone’s door @ 9:00 am Also our room was not cleaned Saturday morning. Why pay for the resort fee??? Elevators don’t work , no cleaning service, waking us up @ 9:00 am on Sunday morning !
Business response:
Thank you for providing your feedback and letting us know about your visit, Lupe. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. As outlined in our Health and Safety Plan, unless otherwise requested by the guest, rooms will only be cleaned upon checkout to minimize team members entering guest rooms. Thank you, Tropicana Laughlin
Would not stay again there, first and last time The long wait for the check in, over 1 hour and Another 45 minutes just to get in the elevator to get to my room. No free WiFi, no cellphone signal, and A/C did not work the first day in my room. We had to wait in a line to get up and down our room Staff
Business response:
Thank you for providing your feedback and letting us know about your stay, Antonio. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Disappointing The staff was rude and the pricing of my stay changed about 3 times very confused and didn’t really get the help when needed. Check out time was at 11 am and the maid was knocking on my door by 8, woke me up from a good sleep. And also the hallways reeked of marijuana it was pretty much entering my room... for being a non smoking area there was quit a lot of it going on. Anyway i don’t think i will ever be staying here again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Nicole. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you, Tropicana Laughlin
Only stay there if no other place Dirty, bed not comfortable, long time to check in. Only good thing about this place were the staff. Staff.
Business response:
Thank you for sharing your feedback, Jonathan. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Very Dissapointed Good Morning, Based on my experience at Tropicana was horrible when I first arrived the teller who helped us was so rude about everything that had to do with check out as well as asking her questions if the rooms were connected she was bothered I was asking questions, when I arrived at the room is was really dirty and dusty like they didn't vacuumed the floors I also called to get extra towels it took four hours to get extra towels. one of my worst experiences ever.
Business response:
Thank you for providing your feedback and letting us know about this issue, Claribel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be passing your comments along to members of management. Thank you, Tropicana Laughlin
Poor customer service The housekeeping personal came knocking to my room at 8:45 am talking about they had to start clean up even though check out was at 11:15 my husband told them we were not ready for them to come in that they needed to come back at 11:15 my husband went to the car to prep for our departure and housekeeping knock on the door (I was in the bathroom and my 3 children were asleep in the room) I told them give me a minute and she open the door while I was changing in the bathroom and didn’t even care that my h... read more
Business response:
Thank you for providing your feedback and letting us know about your stay, Mary. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your comments have been passed along to members of management. Thank you, Tropicana Laughlin
Fair Check-in took forever. Getting extra towels sent to my room took over an hour. We could not get into the pool due to it being at “capacity” however the pool attendants were being biased on who they wanted to let in. Overall the room was clean and basic.There staff could really benefit from training on customer service
Business response:
Thank you for sharing your feedback, Tiara. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Very poor Everything Very poor
Business response:
Thank you for sharing your feedback, Danielle. We hope that you can give Tropicana Laughlin another try again in the future. Thanks, Tropicana Laughlin
Frequently asked questions about Tropicana Laughlin
How is Tropicana Laughlin rated?
Tropicana Laughlin has a 3.7 star rating with 33,384 reviews.
When is Tropicana Laughlin open?
Tropicana Laughlin is closed now. It will open on Monday at 9:00 a.m.