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Truck City Ford
- Car Dealers
- Buda, TX
About this business
WELCOME TRUCK CITY FORD! As a Ford President's Award winner for customer service, Truck City Ford has become one of the top Austin-area Ford dealerships since we opened our doors. We serve many local communities near Buda, including Austin, Kyle, San Marcos, Dripping Springs, Wimberley, Bastrop, New Braunfels and the rest of the greater Austin area. At Truck City Ford, we take pride in the care we provide our customers. This customer-focused policy is our way of making sure you drive away in the best new or used Ford car. ... read more
Location details
15301 I-35, Buda, TX, 78610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great service! Very friendly and helpful staff. Specifically Richard Heuser (Service Advisor) went above and beyond to ensure that I walked away as a satisfied customer.
Business response:
Tiffany, we appreciate your business and your time to provide some feedback for you recent service visit to Truck City Ford. Richard is a top Service Adviser who will work behind the scenes to ensure your work is completed accurately and in a timely maner. Thanks for your support, and we look forward to other chances to serve you again.
Service was prompt. Advisor provided quality updates and got my vehicle serviced quickly. Thank you
Business response:
We appreciate any and all reviews that come into the dealership, and yours was no exception. The service team will work dilgently behind the scenes to get your work done right, avoid repeat trips and unnecessary costs. We are proud of the service team and are highly regarded in the community. Thanks for your business and your loyalty.
A HUGE shout out to the service department. Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story... Let me just say that Nate (Service Advisor) and Mike (Service Director) went above and beyond to ensure that I walked away as a satisfied customer. The fact that my vehicle is not even a Ford speaks volumes. They could've told me that it wasn't their problem and sent me on my way but they didn't. They did more than was necessary and I hope they get the recognition that they truly deserve. I me... read more
Business response:
What a great review and feedback for the Truck City team. I would agree that Nate will always go the extra mile to work on all vehicles and not just Ford. Your feddback mirrors the mindset at the dealership, and we are always open to feedback negative or positive. We use reviews as an additional training tool and opportunities for coaching when we msis the mark occasionally. Thanks again.
Always a pleasure doing business here. John Jones is the best thing to happen for the car business.
Business response:
Thanks for your continued business, and thanks for being our loyal customer. The teams will work hard to earn your business and keep it. John Jones is a valued staff member, and appreciates the feedback. Your time and business are both appreciated.
The online experience was exactly what I wanted and Andres couldn’t have done better!
Business response:
Thanks for giving us your feedback for the online experience at Truck City Ford. The process is seamless and gives the customer the opportunity to get the exact vehicle they want. Thanks for your patience, and welcome to the Truck City family.
The service department did a great job communicating the status of my repair and delivered as promised.
Business response:
Our service group is well organized and trained so they interface with other departments seamlessy to the customer. We are ranked among the best in the area, and will continue to deliver on our committments. Thanks for your business and your time.
TCF has been taking care of my Escape for the last 3+ years and Travis has been an excellent Service resource. The crew and mechanics have went above and beyond to facilitate our vehicle repair and routine service. While other dealerships have months of wait time to get an appointment for routine service, TCF was only a few days wait. Thank you TEAM!
Business response:
We are both proud and appreciative of your service business for the last three years. Travis is a great advisor, and will always keep the ball in his court moving forward, and keeping you apprised of any progress or developments. The teams are very cohesive and work behind the scene so progress continues. We appreciate your business and your time.
Fast service and very helpful ,courteous, on point and keeps you updated and respectfully .o
Business response:
Our service team works like a well oiled machine with cohesiveness between departments and leadership. We will always keep the appointment on track timewise and keep you in the loop. Thanks for your business and rating.
Pleased with the overall experience. Easy to make appointment, easy check in, and I like the communication via text.
Business response:
We appreciate your time and your business. We constantly monitor our processes to ensure we are doing the right things for the customer. Streamlining the check in was one area we have worked on relentlessly with the teams. The team is recognized as one of the best in the state, and works to keep that reputation. Thanks for the rating.
Frequently asked questions about Truck City Ford
How is Truck City Ford rated?
Truck City Ford has a 4.9 star rating with 4,221 reviews.
When is Truck City Ford open?
Truck City Ford is closed now. It will open tomorrow at 8:30 a.m.