This profile has been claimed by the business owner or representative.
Truck City Ford
- Car Dealers
- Buda, TX
About this business
WELCOME TRUCK CITY FORD! As a Ford President's Award winner for customer service, Truck City Ford has become one of the top Austin-area Ford dealerships since we opened our doors. We serve many local communities near Buda, including Austin, Kyle, San Marcos, Dripping Springs, Wimberley, Bastrop, New Braunfels and the rest of the greater Austin area. At Truck City Ford, we take pride in the care we provide our customers. This customer-focused policy is our way of making sure you drive away in the best new or used Ford car. ... read more
Location details
15301 I-35, Buda, TX, 78610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Robert Laughlin was awesome. Called and asked if I could drop off for works package, cabin filter and air filter. Showed up dropped off and was texted few hours later when it was done. Paid online and had it ready when I got there.
Business response:
Robert does a terrific job as a Service Advisor. He keeps the customer in the loop, up to date on all details, and will work to keep your business. We appreciate your time and look forward to the next opportunity to serve you.
Fantastic, professional and expedient service worthy of my future business. Can’t thank y’all enough.
Business response:
Our team works hard to earn and keep your business. The entire team is dedicated to doing the right work the first time to avoid return trips and costs. We appreciate the feedback on your recent trip, and thanks for the rating.
Service was great although it took a couple days to get to it and I had to leave it. Kind of inconvenient. But they did fix the problem so that's a plus. Robert Laughlin was the Service Advisor and he did a great job.
Business response:
Service appointments can sometimes test our patience, and we appologize for the delay on your work. Our goal is to make it conveniient, timely and transparent. Robert is a terrific Service Advisor and will work hard to retain your business. Thanks for the rating.
They did a wonderful thorough job selling us one used vehicle and one new vehicle. My husbands Ram truck had an issue the next day with the lifting mechanisms. They were happy for us to bring the used truck back so they could re-inspect it and try to figure out the problem
Business response:
Thanks for your business, and the feedback. Sounds like we hit the mark on the head for both vehicles. Bob Salinas and Oscar will work hard to correct any issues for you, and the sales team will work if any issues arise for the new vehicle. We are grateful for your two purchases, and the feedback helps us understand customer needs and issues. We appreciate the rating.
The service provided was courteous, informative, and timely. Thank you for a very satisfactory experience.
Business response:
Your feedback helps us stay on our toes to provide excellent customer service, and meeting the expectations of the customer. We use reviews as a way to improve our service, and make any necessary changes or adjustments. Robert stays on top of his customers to keep them informed and addresses any concerns.
Service was great and quick. Nathaniel was extremely helping and prompt. Everybody at the service center was great.
Business response:
We appreciate your time to leave us a review after your recent service work. Nathaniel does a great job at keeping the customer informed, ensuring work is done right the first time, and taking care of any issues. We thank you for your business, and look forward to helping you again in the future.
Great experience buying a truck. Highly recommend. Stephen was very helpful making the transaction as seamless as possible and would buy again from him in the future.
Business response:
We want to thank you for your business and the feedback. We use the feedback to eliminate constraints in our processes and make changes if needed. Stephen does a great job, and will still serve after the sale if needed. We appreciate your business and the rating.
We ordered our F-350 truck and received it earlier than expected! Closing was organized and seamless. Marissa Horton was informative and helpful in reviewing the features of the truck. We'll be back to Truck City Ford!!
Business response:
Thanks for your business, and your feedback on the custom order process. Marissa works hard for her customers, and will go to great lengths to satisfy and meet their needs. We appreciate the feedback, and will use it for check and balance against our current processes.
Great service as always! Pick up and drop off of my vehicle from home is a great convenience.
Business response:
Thanks for your business, and your loyalty. Our service group is highly rated and reliable. The pick up service is relatively new, but has received great success.
Frequently asked questions about Truck City Ford
How is Truck City Ford rated?
Truck City Ford has a 4.9 star rating with 4,067 reviews.
When is Truck City Ford open?
Truck City Ford is open now. It will close at 8:00 p.m.