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Truck City Ford
- Car Dealers
- Buda, TX
About this business
WELCOME TRUCK CITY FORD! As a Ford President's Award winner for customer service, Truck City Ford has become one of the top Austin-area Ford dealerships since we opened our doors. We serve many local communities near Buda, including Austin, Kyle, San Marcos, Dripping Springs, Wimberley, Bastrop, New Braunfels and the rest of the greater Austin area. At Truck City Ford, we take pride in the care we provide our customers. This customer-focused policy is our way of making sure you drive away in the best new or used Ford car. ... read more
Location details
15301 I-35, Buda, TX, 78610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great Customer Service. Great staff. Nice environment. Everyone friendly and professional. Highly recommend to family and friends.
Business response:
Thanks for your business, and we will continue to work hard to keep your business and ensure your work is done right.
My experience last week was great. I did not have an appointment, but they said they would work me in and they did. Richard was very helpful.
Business response:
Your business is important, and we appreciate your trust in Truck City Service team. They will work hard on every visit to make sure we are doing the right things for you to enhance your service expectation. Our goal is to change the customer perception of the auto industry, and we will do the right things always.
Making an appointment was easy and the service team was polite and on time. Everyone was friendly and kept me informed on what was happening with my vehicle. Adrian in sales was so helpful even though I was just looking while getting an oil change. This will be my Ford dealership from now on!
Business response:
Our service team is among the top center in Texas, and we are proud of the work we do. The team is dedicated to prompt attention, customer updates during the work, and ensuring the work is done right the first time. The entire dealership is dedicated to excellent customer service whether it be in sales or service. Thanks for your business and loyalty!
Noe Avila handled the recall update on my Explorer and did a great job from start to finish. Whatever you're paying him, it ain't enough!
Business response:
Noe is one of the top Advisors at Truck City, and will always give the best customer experience. The team works together for excellent customer service, and doing the right work the right way the first visit. Thanks for your business and your rating.
Truck City and Richard took great care of me, kept me informed and delivered as promised.
Truck City Ford is an outstanding, no high pressure and very personable dealership. While waiting 874 days for my Bronco to arrive, anytime I had a question about the process, I could call and they treated me like I was their only customer. During the purchasing process, there was no hidden back and forth between salesman and sales manager. No closed door offices…no keeping us in the dark about what was going on. All conversations were handled in our presence. Very relaxed process and great experience. We would both recommen... read more
Excellent buying experience. Our sales representative (Freddy Brown) was outstanding. He work with us through the ordering process an kept us informed throughout the build process. Overall the whole buying process was easy and smooth, very professional.
Business response:
We love to get such positive feedback from a customer, and always look for ways to improve our service and the customer experience. We are working passionately to change the public perception of the auto industry. Monitoring our ethical business practices is at the top of the list at all our stores. Thanks for your rating
The staff is very friendly and helpful. Richard was very polite and made sure I was comfortable. The work was done quickly. Thank you!
Business response:
Thanks for sending us your review on your Truck City Service work. We continue to update our processes to enhance the customer experience. The team works together to deliver the work on time and right the first time. We appreciate your time, your business, and your rating.
Polite. Professional. Richard went out of his way to offer all the services provided by the Ford dealership. I will definitely return to have my car maintenance performed at this center.
Business response:
Thanks for sending us feedback for your recent service experience. We appreciate your business, and your time to write us. We would lvoe to be your service dealer for any vehicles you may have or purchase in the future.
Frequently asked questions about Truck City Ford
How is Truck City Ford rated?
Truck City Ford has a 4.9 star rating with 4,220 reviews.
When is Truck City Ford open?
Truck City Ford is open now. It will close at 8:00 p.m.