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True Friends Moving Company
- Movers
- Nashville, TN
About this business
Location details
700 E Old Hickory Blvd, Nashville, TN, 37115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
While it was an okay move/experience, it was not as professional as I had hoped and was led to believe. Two items were broken before loading due to not lifting the box incorrectly. At the end of the day, when one or both movers are high, it’s just not acceptable. The smell of weed was so strong on both days (the move was out of state). It was completely unprofessional and makes you question company policy and management.
I am not one to write a bad review but have received no further responses after reaching out and working with Chris Knowles. I used True Friends Moving after being highly recommended and I am sad to say I did not receive the care and service one would expect. During the move, there were walls hit and scuffed, that I had to fix and paint over before the new owner of the home could take occupancy. Tools needed such as a measuring tape the team did not have. Items were also damaged during the move. A cracked guest bed headboard... read more
Wanted to charge me $400 to move one (1) arcade machine from my second floor to my garage.
Business response:
We hate to hear that you wouldn't recommend us as that's just the cost of our 2 hour minimum. Whether its 1 item or 2 hours, our guys make the same amount to make it worth it for them but people definitely hire us for single item moves everyday : )
The company knows why and we should have compensated at least another hour of wasted time on our dime!
Recommendedthey scamed us out of our money
Bait and switch. They quoted my daughter a lower rate for first two hours then charged her $249 per hour for five hours with no first two hour discount. This terrible company is nobody’s friend. They tried everything to stretch the length of time out so they could make more money. Big scammers, please avoid. SCAM SCAM SCAM
Business response:
Richard, we would never change our pricing as we charge the same rates from start to finish and have a 1 hour service charge. We go over it with a recorded call, then email it once booked and then again have them sign off their understanding before we ever began. We are certainly not scamming anyone and have built a great reputation off sticking to exactly what's contracted for. We hope you can look into this further as we are happy to give you all more info to clarify : )
Shittiest, most unprofessional people I have ever met.
This was my first experience with paying a moving company. I was looking forward to saving my back and not having to guilt friends to help me. However, my experience with True Friends was not a good one. Movers arrived unprepared due to the company quoting over the phone, which caused delays and costs. It took 3 man team 11 hours to move a 3 bedroom house. Not only that but they lost hardware for fridge, beds, a train table, and dented the washer. It appeared none of the three had experience putting furniture together and th... read more
They did not provide an accurate estimate for our move to Dayton, OH and it left us owing them with no money to our names.
Frequently asked questions about True Friends Moving Company
How is True Friends Moving Company rated?
True Friends Moving Company has a 4.7 star rating with 2,331 reviews.
When is True Friends Moving Company open?
True Friends Moving Company is open now. It will close at 8:00 p.m.