True Friends Moving Company

Sara Beth Talley 

on Facebook

9 years ago

I was recommended by a friend of mine. I had never used a moving company, but I figured it would be less stressful if I did use a moving company because I have a lot of stuff. The movers were supposed to arrive at my home between 12 and 2. I waited until 2:30 and they had not arrived. I called to find out the movers were running late. They ended up finally showing up around 4:30. The movers did not get done until around 10 pm and they did not get everything out of my old house like my deep freezer etc. They did take $50 off ... read more

Tiffany Bippus 

on Facebook

9 years ago

They were over 1 hour late beyond the 2 hour time frame given for arrival. They damaged several pieces of furniture. Tried to scoot furniture across brand new hard wood floors. Didn't attempt to reassemble anything. Damaged the hard wood floors. Let boxes and furniture just drop to the floor instead of sitting them down gently. A family member had to help them with heavy items as they were not prepared and nearly dropped a refrigerator and nearly damaged brick steps. Molding and walls were damaged which will require at the ... read more

Lydia Hicks 

on Facebook

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9 years ago

Overall, we had a good experience however, they forgot our washer and dryer, did not do a final walk through and took off after loading up our apartment without speaking to us. When we mentioned the lack of washer and dryer in our new place they said nothing. When we called the company they wanted to charge us $200 for moving them after the fact. They made it right by contacting us and offering to move them later. The movers themselves were good guys. 

Kyle Hudgens 

on Facebook

9 years ago

My parents used this company. They had no regard for breakable items. They broke 6 things in all including a brand new tv. What made matters worse is that my moms jewelry box came up missing. They have been writing emails and calling for a week now and nobody from the company will call us back or answer any emails. All my parents want them to do it pay for the tv and get her jewelry back. They are willing to let the other damaged furniture go. DO NOT USE THIS COMPANY! They are not professional nor ethical! 

Leslie Fossitt Cayce 

on Facebook

10 years ago

Company overbooked the day therefore the movers were more than 4 hours late. Once they arrived the men were fast and did a great job. The poor planning wasn't their fault at all and they were very apologetic and professional.