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TruFit Athletic Clubs - 82nd St
- Lubbock, TX
About this business
Location details
5105 82nd Street, Lubbock, TX, 79424, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to Midnight | |
| Tue | 5:00 a.m. to Midnight | |
| Wed | 5:00 a.m. to Midnight | |
| Thu | 5:00 a.m. to Midnight | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Overall, the facilities are very nice but DO NOT take advantage of any promotions or sign up if you are not 100% positive you want a long-term membership. They will make every attempt to scam you out of your money. I signed up for a 7-day free trial and went to cancel on the 4th day. Due to some miscommunication, I was signed up for a standard membership and I had to submit a 45-day notice to cancel since I did not cancel withing 3 days. Then later I noticed I was being charged after 45 days and was eventually told a members... read more
Business response:
We are truly saddened that your experience has been a negative one thus far, Caitlin. We take bad reviews very seriously, and we would like to ensure that your comments are taken into account so that we can improve our business and deliver the best experience possible. Please email me at wecare@clubtrufit.com with any further details and I or someone on the customer success team will get back to you as soon as possible. Thank you.
I hate the 45 day cancellation process where you still get charged and they didn’t even downgrade me to the lowest tier.
Business response:
Thank you for providing your feedback and letting us know about this issue, Race10. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (806) 687-8000 and we'd be happy to help you out. Cheers, TruFit Athletic Clubs - 82nd St
Recently my wife signed up for a gym membership at the 82nd location in LUBBOCK, TX. A week or so later she convinced me to sign up as we'll. While signing up they asked if we were interested in any training sessions. My wife being new to the gym was concerned about proper use of the equipment. They said they had 18 week or 26 week sessions available, so we signed up for the 18 week session. While signing up they said I would be billed $145 every other week and I confirmed 9 payments of $145, totaling $1305. They said this w... read more
Business response:
Ronnie, thank you for reaching out to us. We have located your wife's account and have canceled the personal training agreement. The remaining sessions are available to use through the end of November. If you have any additional questions, please email us at wecare@clubtrufit.com to better assist you.
Tori, the manager, refuses to respond to repeated attempts to have them stop billing me more than a year after my contract expired. She continues to steal my money and will not respond to calls, emails, or in-person pleas to fix the issue. She avoids me while continuing to steal my money.
Business response:
Nathan, we apologize that you have not had a pleasant experience with us. Please email me at Wecare@clubtrufit.com so that I may assist you. -Erica
Just no everything is so dirty all around
Business response:
Chad, we apologize that you've had a bad experience at our location. We are working on getting this resolved and look forward to seeing you tomorrow. If we continue to deliver less than satisfactory service, please email us at wecare@clubtrufit.com to resolve this issue.
Would give negative stars if possible. First off when signing up for the gym we where never offered a walk around the gym simply hay give me your information and let me charge you a start up fee. I belonged to many different gyms across the states as I’ve moved around and from my experience TruFit is a complete rip off gym that doesn’t care about its members only cares about how to rip them off. After joining there contract states that if you cancel within 3 business days you will receive a refund. Well that never happened I... read more
Business response:
Michael, We are truly saddened to see you go and we are sorry that your experience has been a frustrating one in trying to cancel your membership. Our cancellation policy is set in place to ensure that things like this do not happen. If your situation is yet to be resolved, or you have any further comments or concerns, please email me at bhubbell@clubtrufit.com and I or someone on the customer success team will contact you as soon as possible! Thank you.
Frequently asked questions about TruFit Athletic Clubs - 82nd St
How is TruFit Athletic Clubs - 82nd St rated?
TruFit Athletic Clubs - 82nd St has a 4.7 star rating with 3,574 reviews.
When is TruFit Athletic Clubs - 82nd St open?
TruFit Athletic Clubs - 82nd St is closed now. It will open at 5:00 a.m.