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TruGreen Lawn Care
- Lawn Services
- Cary, NC
About this business
Location details
240 James Jackson Ave, Cary, NC, 27513, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Horrible service. I used TruGreen for two years and couldn't figure out why my grass was dying. I received a second opinion and was told I had 2 different grass types and they were being treated improperly. I decided to start using Eastern Turf Lawn Services and my grass is now weed free and thriving. I would NOT recommend Tru Green to my worst enemy.
Business response:
Hi Courtney. We take pride in bringing you the best science-based lawn care products and services, so your feedback is very concerning. We are eager to work with you to correct the issues with your experience, and we would like to connect with you at your earliest convenience. Please send us a private message with your customer information. We look forward to hearing from you.
Some things are worse than junk mail: they leave stakes with advertisements in people's lawns - which is both trespassing and littering. For that reason, I will never be a customer.
I had a seeding and aeration on 09/18/17 and it was not a good job so I called the office a couple of times to come back out...they waited a couple of months but then it was too cold to come back out. They then billed me $338 and wanted payment in full which I paid after receiving a letter of collection, so I cancelled service and will look for another service company.
Business response:
Hi Victor. We would like to apologize for the delay in completing your service. We were extremely disappointed to learn of your unsatisfactory experience, and we agree that the concerns you reported are simply unacceptable. We strive to provide the very highest quality of service on-time and as requested, and are very eager to correct the issues you have outlined. We recognize that your time is valuable. Can you please contact us directly with your account information?
I'd give negative stars if I could. Not even worthy of a star but to leave a review you must give atleast a star. Where do I begin? Dealing with TruGreen(EPM) has been a nightmare since day 1. From using my credit card info (that I gave to them in order to get a discount when prepaying for overseeding)and then using that Info to auto charge my card instead of just sending me a bill. I never signed anything telling them they could just auto charge my card. I even told them I did not want them doing that. I originally signed u... read more
Business response:
Hi Jason. We are very sorry to hear about your recent experience, and we would like to extend our humblest apologies. We pride ourselves in delivering a consistently high standard of service, and would like to assure you that we are very eager to correct any mistakes. We would love to discuss what we can do to improve your situation. Please contact us immediately at: 1 (800) 515-3380.
I recently signed up for a year of service and TruGreen to seed/aerate/fertilize my lawn for the fall. One week after seeding and fertilizing, I have long streaks where the lawn has burned out. I have called the local location and national customer service to get someone to come out and try to fix it. I am told by the local branch and national customer service someone is going to call me back, but I have not received a call in over a week. I would not recommend this service. If you call with a problem, it does not see... read more
Business response:
Hi Jim. Thank you so much for alerting us to your concerns with the customer service you received. We are very sorry to learn that your experience was less than satisfactory. We have spent more than 40 years building a reputation for outstanding customer service and personalized, science-backed solutions, so we are extremely disappointed that your interaction with our team was unproductive. Would it be possible to discuss your case in-depth offline? Please message us privately with your customer account information. We are v... read more
I paid for a year of service in February 2017. I have lived in my home for 7 years and have never been contacted repeatedly by my HOA due to weeds in my lawn until this year. Trugreen sets up what appear to be local office phone numbers - but when you call you get reps scattered throughout the country who cannot help. I have submitted online requests for communication and repeatedly called over two months trying to speak with a branch manager to no avail. The company has taken my money and is now entirely non-responsive, and... read more
Well, it is a lot worse than i thought. They charged me $60 in June twice in July $30 and $80. They called to tell me they are coming again today. The sales guy BART said a one time treatment for 38.41 half price. Then they just start charging away i didn't even get one correct charge right. I never got charged the 38.41. penmanship is horrible. Cant read anything. I canceled everything with my credit card. If i see another TruGreen in the neighborhood it wont be pretty always knew they were a scam than i trusted the... read more
Business response:
Good day Brad, Thank you for your review. I certainly do apologize for the negative customer service and performance experience you have had with TRUGREEN. Have a good day. Brian N.
As a birthday gift to my husband I prepaid for a year of trugreen service. It's snowballed downhill from there. In the spring we added additional Bermuda sod, after the recommended 5 weeks for it to get established, I called Trugreen to expand our service area to include the new sod. They have yet (almost 3 months later) treated the new area. I've made several attempts to correct the problem via phone, I have even left a note on our door for the service tech. One of the customer service agents told me that in the 'notes' of ... read more
Business response:
Good day Abby, Thank you for your review. I certainly do apologize for the negative customer service and performance experience you have had with TRUGREEN. If I can look into this matter further for you, please "private message" reply to this message with your full name, address [including city/zip], and telephone number. I look forward to your reply. Have a good day. Brian N.
Keep getting repeated customer calls despite asking to be removed from the list. The lady then said 'well that doesn't help us earn your business' and hung up. Wanted others to know about the rudeness if you don't sign up.
Business response:
Good day SS, Thank you for your review. I certainly do apologize for the negative customer service you have had with TRUGREEN. If I can look into this matter further for you, to have you placed in our DO NOT CONTACT queue, please "private message" reply to this message with your full name, address [including city/zip], email address, and telephone number. Once I receive your information, it will take the following to fully process: 3 days - emails and texts 30 days - calls 4-6 weeks - regular mail I look forward to your repl... read more
Frequently asked questions about TruGreen Lawn Care
How is TruGreen Lawn Care rated?
TruGreen Lawn Care has a 3.9 star rating with 646 reviews.
When is TruGreen Lawn Care open?
TruGreen Lawn Care is closed now. It will open at 7:30 a.m.