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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Service was ok, but wait time was awful and I feel inexcusable. I scheduled an appointment at 1:00 pm. Was on time. Service was not completed until 2:50 an hour and 50 minutes. Tec explained that they try work in the unscheduled services as well as scheduled. Previous services were great. Maybe have a new service mgr or something.
So after getting the vehicle serviced. I noticed spilled stuff on the engine. Not only oil, but antifreeze burning off. Brought back after noticing this and a hole in the front. So they said theyd look at the hole, order the part if it wasnt there! Mind you im under complete service contract . This includes the extras i bought and paid for. So anything cosmetic is to be fixed the life of the car. They refused to fix the front saying nothing is wrong with it. I have all pics and documents. Also this is a 2024 vehicle. So yeah... read more
Business response:
Our apologies for the frustration you experienced during your visit. Your feedback is invaluable in making sure we can provide 5-star service to all of our guests. We have discussed, as a team, how we can improve from your feedback. While our technicians did make an effort to clean the engine, there may have been some residual that would burn off. One of the improvements we discussed is, when people have concerns such as yours, we will go over the clean up with the guest afterwards, to make sure we address our guest's concer... read more
Well latest was my windsheild. It had a rock chip that split. I can see the whole spot they fixed. Looks like a little blob on the window!
Business response:
That sounds extremely frustrating! The vehicle ID that CarFax shared with us was for a new car purchased over the summer - would you be open to discussing your concerns with our team, so we could figure out what may have happened? 208-734-8860
It was ok. but they had o have my car for over a week to install a recall item which consisted of a small clip as they were out of them and I live in another town. After the service which they said didn't have anything to do with the technology, the Starlink service has been spotty and the phone part wouldn't work at all and it kept saying I needed to reinstall some things. I am not tech savvy so took it back in the next week (140miles from my house one way). The Asst service manager did help me get another phone/text and ma... read more
Business response:
Our apologies for the recall process. For drivers who live out of area, sometimes it can be extremely frustrating when the part has to be ordered for each specific vehicle. The trouble with technology is, sometimes it is finnicky, depending on weather and other environmental factors. That may be the cause of the Starlink issues. We are glad that Jordon was able to assist you with getting your new phone paired with your Crosstrek! If we can be of further service in the future, please don't hesitate to reach out. We look forwa... read more
Very poor. Had my tpms go out again. The same one they supposedly fixed a little more than a month ago. And they said they won't cover it. Or replace it, even tho it's the same one they just put it. And put a new used engine in it but won't replace the tensioner pully ? THEY just put the engine and and dont honor that warranty? Just very poor service. Wish I could give it 0 stars
Business response:
We apologize for the frustration you have expressed with the pre-owned truck purchase you made with our team. It sounds like this is not the right truck for you, as such, we would be open to buying it back from you, so the frustration can be behind you.
They dont know how to work on cars amd they cant find the problem
Business response:
It can be frustrating when concerns arise and are not easily duplicated or found. It sounds like our team is aware of the issue and how to fix it. Were they able to get the clamp installed at the right location to eliminate the rattle you were experiencing? If not, Dana & the team are here to continue assisting you.
My experience was awful. They charged me $600.00, and I didn't even leave the parking lot and the same lights came back on in my car. I was then told it would be $4500.00 to fix my car. I took my car to another certified Subaru mechanic to find the true problem which ended up being a simple censor that cost $200.00. Subaru of Twin Falls is nothing but a scam. What they are doing to people is straight fraud. I will be contacting Subaru directly to inform them of the poor and dishonest service I received. My family have driven... read more
Business response:
Every automotive manufacturer has prescribed oil change and maintenance schedules. However, when going through the history for your vehicle, it seems like they were greatly exceeded. Our team followed the Subaru of America diagnostic steps. While there may have been a simple sensor fix for this exact moment, there are many underlying issues that may end up rearing their heads in the future. The repairs we suggested would help alleviate future concerns. We hope the sensor does the trick; however, we prefer to offer full solut... read more
They use a 3rd party company to take calls and there is a big disconnect with the Service Dept. Terrible communication, wait is long and when my maintenance contract is over I'll take it elsewhere. Dee was fantastic but the rest of the service writers stand around and stare at you like you are bothering them.
Business response:
Our apologies for the growing pains we are experiencing. With such rapid growth, training new staff, unfortunately, doesn't happen instantly. While it won't help your last experience, starting next week, we will have more fully trained representatives available to help address calls. Subaru strongly encourages us to use their Concierge service, so you are not left with an unanswered call. Thank you for your very kind words regarding Dee, she is an amazing and valued member of our team. We will be working with the team, using... read more
Bought a fuel pump at Subaru in CO. Since installation the fuel gauge read wrong. Made the trip up to Twin Falls to leave the Subaru with our daughter for college. Had Twin Falls check the fuel gauge issue. Was told it was a faulty fuel pump, covered under warranty, but it would be another $150 to put it in (plus $150 diagnostics) Now part wont be covered at all because we were told they gave us the wrong fuel pump in CO. Have been trying to get a manager for almost a week now (no return call).
Business response:
Our apologies for the frustration this entire situation has brought! While we are glad that the repairs were pretty minor on the scale of potential issues, the communication issue has been raised to the highest ranks of our team. While it may not assist you with your frustration, we are addressing our dropping of the ball, so it does not occur again in the future.
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 3,557 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.