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Twin Falls Subaru
- Car Dealers
- Twin Falls, ID
About this business
Location details
1725 Parkview Drive, Twin Falls, ID, 83301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
It took a long time to get my car back. When I got the car back the wheels were out of alignment. I had to call 3 times before I could get a hold of anyone.
Business response:
While it can be extremely frustrating when items pop up after repairs, our team did not adjust any suspension components during the visit, to cause an alignment issue. With respect to our guest's budgets, we don't do alignment checks for every vehicle that comes through, as most do not need them. If you would like to ask our team to do alignment checks during future visits, we could get you the pricing for that service, at that time. We are working to address the communication issue, as well. Our apologies for any frustratio... read more
Two Zero Eight Five Two One Seven Five Six Zero If you want to know give me a call.
$300 to replace an air conditioning o-ring. Last place I'd take my car again.
Business response:
Our apologies for the team not fully explaining the process to replace an o-ring in the A/C system. To do that, we have to fully evacuate & recharge the A/C system, which does have time and cost associated with it. While we strive to offer 5-star service to all of our guests, we realize there are still learning/training points we need to work with our team on. If you would be willing to speak with our Service Director Brian Holt, we would enjoy the opportunity to try and mend our relationship, so we can continue to assist yo... read more
I asked them if the price listed was correct. Quick response was the listed price was before they had completed their inspection. Then the price went up 20%. I told them I wasn't interested at that price. I have been sent 6 e-mails since then and applied for unsubscription from them 6 times! Will see if I get another today...
Business response:
My apologies for the additional contact - I tried searching our system for guests interested in that Jeep, and don't have any records tied to it. If you are still receiving messages, please call me at 208-734-8860, so I can make sure you are removed from our contact system.
Had my jeep on the third day motor went out and texted the sales guy and they didn't want to do anything about it and and the other car we got from them the motor was bad in it and they put a new motor in it but they didn't want to fix the jeep I got from them so I'm taking them to court over it
The service request and my daughter asked for the battery to be inspected and recs made. That did not happen. The wiper fluid was not topped off. Tires were rotated even though the snow tires had just been put on.
Well unfortunately, they did not fill it with oil on the oil change. Couple hours down the road toward Pocatello and the low oil light comes on so I check the dipstick...not registering at all! Add 1 quart, still not registering. Take it to Subaru of Pocatello and they still had to put 2 more quarts in...so 3 quarts low on a full fill of 4.7 quarts! How do you miss it that badly?!
Tires didnt get rotated even though they said it did. I know because theres a mark on one of the tires and the tire was in the same spot after the service. 2nd time this has happened at Subaru.
At the oil change I reported vibrations and shaking coming from the front end. I had previously reported this on 06/09/22. For the second time I was told it was a tire problem and that the rotation would take care of it. Had the tires rotated and rebalanced and the vibration continued. Took it to Commercial Tire and they found both the front bushings and control arms were damaged with nearly 1" of tire play on each side. Twin Falls Subaru inspected and passed these items both times they serviced my car.
Business response:
Thank you for sharing your experience with us. While it is not the 5-star rating, or type of review we prefer to see, we do need to hear the good, the bad, and the ugly. This is a great example that we can use in our training procedures, to prevent things like this in the future. Would you be open to discussing your experiences with our Service Director, Brian? We reviewed the notes from your visits, and did not see mentions of the concerns you brought up, which we would like to verify who assisted you, so we can address it ... read more
Frequently asked questions about Twin Falls Subaru
How is Twin Falls Subaru rated?
Twin Falls Subaru has a 4.7 star rating with 3,557 reviews.
When is Twin Falls Subaru open?
Twin Falls Subaru is open now. It will close at 7:00 p.m.