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Universal Windows Direct of Charlotte
- Windows Installation
- Charlotte, NC
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3101 Yorkmont Rd, Ste 300, Charlotte, NC, 28208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Awful!! Takes forever to get responses. The technician that came out is rude and would not address the problem. I still have signs of a leak where the upper windows were put in. He spoke over me when I tried to explain and turned his back on me. I would never recommend universal based on the follow up customer service I have expereienced.
The windows themselves are good as they are normal replacement windows by Polaris. I asked my salesman, UWD, and Polaris the glass thickness, but nobody was able to tell me. The installation was below my expectations. UWD has come back multiple times and each time taken care of what can be done. At this point I believe I have the final product I have to live with. My biggest complaint in the interior weatherstripping/molding is off-white/gray/linen color instead of white. It just doesn't match the new windows very well. I've... read more
Good windows but the take shortcuts and do not measure or install properly.
Will not recommend to anyone until issues are addressed and resolved.
The windows and french door provided by Universal Windows Direct were of excellent quality. My issues were with the installation crew that came to my home. They dragged brand-new furniture across my deck, instead of picking it up and moving it out of the way of their installation. They did not clean up the debris created when installing the exterior door, without me asking. They laid equipment on furniture that was not in the room that was part of the installation. They asked me to sign off on the installation without doing ... read more
Lack of communication
Frequently asked questions about Universal Windows Direct of Charlotte
How is Universal Windows Direct of Charlotte rated?
Universal Windows Direct of Charlotte has a 4.3 star rating with 1,896 reviews.
When is Universal Windows Direct of Charlotte open?
Universal Windows Direct of Charlotte is closed now. It will open tomorrow at 8:00 a.m.