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Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
They didn't call before arriving like requested and did not take off stickers or clean fingerprints after installation
Business response:
Hello! Thank you for this amazing feedback on your experience with us at Universal Windows Direct! We are so happy to hear that Carlos provided you with a great experience. Please don't hesitate to reach out if you need anything! -SS
Poor customer service when approached them about an installation problem.
Business response:
Hello, we're sorry to hear about this situation. Please contact us at (855) 293-7813 or customerservice@universalwindowsdirect.com so we can discuss your experience further. We hope to make this right for you!
It took two years of multiple rounds of installing, re-ordering, and contacting an apathetic customer service team to finally get our order installed (four doors & two transomes).
Business response:
Thank you for sharing your experience, and we apologize for the extended inconvenience and frustration you encountered during the process of getting your order installed. Your feedback is crucial to us as we continuously strive to improve our services. We appreciate your patience and understanding throughout this process, and we sincerely apologize for any inconvenience or frustration caused. If there are any outstanding issues or concerns that you would like us to address, please don't hesitate to reach out to us directly.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.