This profile has been claimed by the business owner or representative.
Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Ok with installation but horrible customer service
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
The window sliders can be fully removed … this was not explained at the beginning and is a safety risk, even with the “stopper.”
Business response:
Hi, Kyna. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
No one is responding to my request to talk
Business response:
Elzbieta, we are truly sorry for the trouble with contacting a member of our team regarding your concerns. We have made our management aware of your concerns and someone will be reaching out to you shortly to assist further.^J
The service staff are fine. It was the overall issues that made me NEED them. No contact for updates on waiting for 4+ months, THEN it comes in wrong, then waiting 4+ again it comes MISSING the doors...then 2+ again....had a FILM inside so had to wait Again for a replacement. Over a year to get B...
Business response:
Hi, Janet. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
It’s disappointing that the sales call and support seem positive, but the execution and quality control is lacking.
Business response:
Hi, Micheal. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
The salespeople lie about the product, they play games and grossly overcharge for the product, they make you sit through a presentation that’s designed to exhaust you to accept anything just to get them out your home. I believe I overpaid because the representative lied so much during the consultation. The fact that I told him what a competitor was going to charge me and I paid 50% less then what he originally quoted me and he was able to match that price, let’s me know he was playing games, which is unethical. A company tha... read more
Business response:
Hi, Christopher. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Business response:
Hi, Dalward. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.