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Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I like the product (was a repeat customer) but salespeople were really unnecessarily aggressive, and the number of windows was misquoted. Installation had to be rescheduled because installers didn’t bring all required materials.
Business response:
Hi Kimberly, we appreciate you rating your experience with us at Universal Windows Direct! Is there something we could've done to make this a 5-star experience for you? Please let us know by contacting us at support@universalwindowsdirect.com with your feedback!
The sales rep missed one of my glasses originally and it took 3 months to finally received it after many phones calls and talking to different managers
Business response:
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input and apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to address your concerns promptly. To discuss your feedback further or to resolve any issues, please feel free to contact our customer service team at (855) 293-7813 or customerservice@universalwindowsdirect.com. We value your business and are committed to ensuring your experience with Universal Windows Direct is pos... read more
Business response:
Michael, we sincerely apologize for your window being broken during delivery and inconvenience this may have cause. We understand how frustrating this can be but we assure you our team is working to get this window replaced for you in a timely manner. Should you have any questions regarding your project or eta, please contact the Customer Experience Department at (855) 293-7813 for direct assistance.^J
I ordered and paid for double hung windows, Instead of getting the windows that I ordered my order was switched and cheaper slider windows were installed. I was ripped off and no one would try to make it right, I was constantly lied to, hung up on by customer service and totally mislead.
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Their lack of ownership and disclosure
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.1 star rating with 652 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 8:00 p.m.