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Universal Windows Direct of Louisville

4.6

About this business

Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more

Location details

3865 Produce Rd, #207, Louisville, KY, 40218, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 8:00 p.m.
Tue8:00 a.m. to 8:00 p.m.
Wed8:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 8:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 3:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.6335 reviews
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Bruce H.'s profile image
3 weeks ago

Quality of window is good. Install was not great 

Business response:

Quality of window is good. Install was not great. We're disappointed to hear about the installation experience. Please feel free to reach out to us at (502) 487-5200 to discuss this further. -SS 

Review in Louisville, KY's profile image
Review in Louisville, KY 
3 months ago

Waiting to resolve my issue. But from what I replaced I would probably give all stars. 

Business response:

We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. -SS 

Gary J.'s profile image
5 months ago

will be able to complete survey when they finish the job 

Debbie J.'s profile image
5 months ago

Best installers ever 

Business response:

Hi Debbie, thank you for the five star review! We really appreciate your feedback! -AS 

Ron B.'s profile image
7 months ago

Installers were on time, courteous and cleaned up area of installation 

Business response:

Hello, Ron. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -ES 

William W.'s profile image
William W. 
7 months ago

Windows were soiled when they arrived and caulking could have been better. Stick on trim cut short. I think product speaks for it self. 

Business response:

Hi, William. We appreciate you making us aware of the improvements that can be made regarding our installation experience and we'll be sure to share with our team. Thank you for the review! 

Rhonda M.'s profile image
11 months ago

From start to finish, the process and results were above expectations! 

Business response:

Hello, Rhonda. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! 

Wayne W.'s profile image
11 months ago

Excellent job quality looks very good 

Business response:

Hello, Wayne. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J 

Derlwain S.'s profile image
Derlwain S. 
a year ago

Exceptional turnaround time, great workmanship and very punctual I will definitely recommend them to family and friends and quality of product is great… 

Business response:

Hello, Derlwain. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J 

Frequently asked questions about Universal Windows Direct of Louisville

How is Universal Windows Direct of Louisville rated?

Universal Windows Direct of Louisville has a 4.6 star rating with 335 reviews. 

When is Universal Windows Direct of Louisville open?

Universal Windows Direct of Louisville is open now. It will close at 8:00 p.m.