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Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
3865 Produce Rd, #207, Louisville, KY, 40218, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 8:00 p.m. | |
Tue | 8:00 a.m. to 8:00 p.m. | |
Wed | 8:00 a.m. to 8:00 p.m. | |
Thu | 8:00 a.m. to 8:00 p.m. | |
Fri | 8:00 a.m. to 8:00 p.m. | |
Sat | 10:00 a.m. to 3:00 p.m. | |
Sun | 11:00 a.m. to 5:00 p.m. |
Quality of window is good. Install was not great
Business response:
Quality of window is good. Install was not great. We're disappointed to hear about the installation experience. Please feel free to reach out to us at (502) 487-5200 to discuss this further. -SS
Waiting to resolve my issue. But from what I replaced I would probably give all stars.
Business response:
We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. -SS
will be able to complete survey when they finish the job
Best installers ever
Business response:
Hi Debbie, thank you for the five star review! We really appreciate your feedback! -AS
Installers were on time, courteous and cleaned up area of installation
Business response:
Hello, Ron. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! -ES
Windows were soiled when they arrived and caulking could have been better. Stick on trim cut short. I think product speaks for it self.
Business response:
Hi, William. We appreciate you making us aware of the improvements that can be made regarding our installation experience and we'll be sure to share with our team. Thank you for the review!
From start to finish, the process and results were above expectations!
Business response:
Hello, Rhonda. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project!
Excellent job quality looks very good
Business response:
Hello, Wayne. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Exceptional turnaround time, great workmanship and very punctual I will definitely recommend them to family and friends and quality of product is great…
Business response:
Hello, Derlwain. We really appreciate you taking the time out to share your experience with us and thank you for trusting us at Universal Windows Direct with your home improvement project! ^J
Universal Windows Direct of Louisville has a 4.6 star rating with 335 reviews.
Universal Windows Direct of Louisville is open now. It will close at 8:00 p.m.