UpFix

Robert J 

on BBB

a year ago

My #1 complaint-Non Existent Customer Service.#2 complaint- Poor Workmanship.The whole story: I sent my 2009 Prius MFD screen to UpFix for repair in July, 2024. The reason was the screen was intermittent and had vertical lines. They sent it back and said it was now good to go with a $195 charge. I installed it in the car and it appeared to have the same issue. I was given a RMD to return, I packed it in the same EXCELLENT box and form fitting foam and returned it for another attempt. This is where the communication and repai... read more

Greg K 

on BBB

a year ago

I spent almost $400 having them Repair my abs module for my sprinter van. the module still did not work when I got it back from them so I sent it back for them to repair again, they kept it for 2 weeks and they said it was fixed so they sent it back. when I received it, I could see damaged wiring. I've called and emailed but they just treat me like I'm stupid. they obviously don't care and they don't know what they are doing. don't waste your time with these guys 

Marlon R 

on BBB

a year ago

I feel frustrated and almost 300 US dollars stolen. 2010 ***** 3 transmission module still does not work and the issue persists after you sent me back the "" UPfixed"" module. I contacted you several times for assistance and you sent me to an automated tech who never answered. I do not , i wont and, i would not recommend this UPFIX robbery to any one. Order #********. the only masterwell you did was the shipping,return and steal my money. thanks !! 

Spiker L 

on BBB

a year ago

Short version: young unprofessional people answering the phones, they dont call back or they do without leaving a message. ***** in management wouldnt even get on the phone with a customer. The technicians and customer service people talk BS. I had to send my *** module back 2 times to try to solve the errors, the second time ***** lost the 1100$ part and Upfix had it insured for 100$. After the module was rebuilt the first time and I reinstalled it, other DTC codes caused lights on the dash to light. When I talked to them, ... read more

Michael L 

on BBB

a year ago

So the 2012 ***** 3 thru a P0101 code, shipped the *** to UpFix for repair. It returned in worst working condition than before, AT and CK engine codes, but the code scanner found no codes, trans locked up in drive, hard shift in reverse. Called UpFix spoke to tech1 and they issued a return label, *** shipped back to UpFix. The *** was returned a week later with a note stating they found "smaller components were not re flowed by the original tech.Those as well as the one that had been worked on previously were re-flowed. Two ... read more

Jenny P 

on BBB

2 years ago

This company, *********/Upfix.com, is not reputable. The BBB spent 15 yrs telling them to stop using the BBB logo on their site without being a member, it did no good, and now UpFix is a member as of 2022. I cant believe the BBB has given them an "A" rating. I filed a BBB complaint against UpFix with no results, since the don't have to respond. UpFix website is a pretty piece of work. They supposedly rebuild appliance components, like the display on your oven or microwave. They are all assurances until you send them the part... read more