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UpFix
- Electronics Repair
- Buford, GA
About this business
Location details
4991 B U Bowman Drive, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Found a customer's abs module was putting out 12v to the front right wheel speed sensor instead of the 5v. Sent the module in for repair, paid for 24hr repair. Took about 2 weeks for the module to return and was installed immediately. Upon hooking up the wiring harness the module immediately began smoking. Called upfix, they ask for the module to be returned for repair. Sent it back, they received it and I was contacted and told it would be repaired in the next 24 hours. After repeated calls they told me there was nothing th... read more
Business response:
Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience you experienced with your ABS module repair. We understand how disappointing it must have been to have the module fail immediately upon installation, despite trusting a certified ASE mechanic to handle it.Our technicians thoroughly evaluated the module upon return and determined that the damage sustained burnt and charred components, as well as critical electrical faults rendered it beyond repair. While we made ... read more
******** customer service. Website is misleading. When giving steps on how to send in an ABS Modular in for repair, there was not information on if they could or could not repair the part. After costly shipping on my part, poor communication via text, and poor website information, I am out time and money.
Business response:
We sincerely apologize for the experience youve had with our service. It is deeply concerning to hear that our website and communication did not provide the clarity you needed regarding the *** Modular repair process. We understand that the time and cost involved in shipping the part were significant, and it is unacceptable that our guidance and follow-up fell short. We take full responsibility for these shortcomings and are reviewing our website and communication procedures to ensure customers have clear, accurate informati... read more
I am absolutely furious with the level of service Ive received from UPFIX. Ive been given 4 different completion dates for the repair of my ABS brake module, and every single one of them has come and gone with no explanation, no resolution, and no accountability. This is completely unacceptable.Despite repeatedly asking to speak with a manager, no one has contacted me. Your team keeps promising someone will reach out but thats clearly just lip service, because it never happens. Im sick of hearing empty apologies that mean ab... read more
When sending a control unit, they apparently use Pony Express to ship it back to you. takes 5-7 days. Last $2000 control unit I sent to them came up 'missing'. They blamed it on *** and claimed *** sent them a measly $100 check to make up for it. Claimed they would send me the check. Never received the check either. It has been 2 months and all they keep saying is they will send it.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding the delayed return shipping and the lost control unit. We understand how frustrating this situation has been, especially considering the value of the item.While we entrusted *** to handle the return shipping with care, we regret that your package was lost during transit. As soon as this was brought to our attention, we filed a claim with *** on your behalf. Per our records, *** approved the claim and is... read more
This is a repair service for appliance control boards. They state 100% money back, but if it is not fixed, you will not see any money back, or get a contact/reply from them. They use ****. **** won't back you up either. You are on your own.They will take your money!! False advertising to get you to spend your money.Don't use them! Please be aware!
Business response:
Hi *****,First and foremost, thank you for choosing UPFIX. We sincerely apologize that your part was not successfully repaired, and we completely understand how frustrating it must be to feel unsupported during this process.We understand your concern about the lack of communication. After reviewing your case, we see that our support team has requested additional details through the support ticket to help our technicians assess the best possible solution whether thats completing the repair or issuing a refund.Please know that... read more
This is a repair service for appliance control boards. They state 100% money back, but if it is not fixed, you will not see any money back, or get a contact/reply from them. They use ****. **** won't back you up either. You are on your own.They will take your money!! False advertising to get you to spend your money.Don't use them! Please be aware! Hi *****,First and foremost, thank you for choosing UPFIX. We sincerely apologize that your part was not successfully repaired, and we completely understand how frustrating it must... read more
My #1 complaint-Non Existent Customer Service.#2 complaint- Poor Workmanship.The whole story: I sent my 2009 Prius MFD screen to UpFix for repair in July, 2024. The reason was the screen was intermittent and had vertical lines. They sent it back and said it was now good to go with a $195 charge. I installed it in the car and it appeared to have the same issue. I was given a RMD to return, I packed it in the same EXCELLENT box and form fitting foam and returned it for another attempt. This is where the communication and repai... read more
Business response:
Thank you for reaching out and for providing detailed feedback about your experience. We sincerely apologize for the frustration and inconvenience caused by the issues surrounding the repair of your 2009 Prius MFD screen. We understand your disappointment, particularly with the communication delays and packaging condition upon return.We carefully reviewed your case, including internal notes, communications, and the photos you provided. While we acknowledge that the packaging did not meet our usual standards, the screen was t... read more
I spent almost $400 having them Repair my abs module for my sprinter van. the module still did not work when I got it back from them so I sent it back for them to repair again, they kept it for 2 weeks and they said it was fixed so they sent it back. when I received it, I could see damaged wiring. I've called and emailed but they just treat me like I'm stupid. they obviously don't care and they don't know what they are doing. don't waste your time with these guys
I feel frustrated and almost 300 US dollars stolen. 2010 ***** 3 transmission module still does not work and the issue persists after you sent me back the "" UPfixed"" module. I contacted you several times for assistance and you sent me to an automated tech who never answered. I do not , i wont and, i would not recommend this UPFIX robbery to any one. Order #********. the only masterwell you did was the shipping,return and steal my money. thanks !!
Frequently asked questions about UpFix
How is UpFix rated?
UpFix has a 4.5 star rating with 1,909 reviews.
When is UpFix open?
UpFix is open now. It will close at 5:00 p.m.