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UpFix
- Electronics Repair
- Buford, GA
About this business
Location details
4991 B U Bowman Drive, Buford, GA, 30518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am absolutely furious with the level of service Ive received from UPFIX. Ive been given 4 different completion dates for the repair of my ABS brake module, and every single one of them has come and gone with no explanation, no resolution, and no accountability. This is completely unacceptable.Despite repeatedly asking to speak with a manager, no one has contacted me. Your team keeps promising someone will reach out but thats clearly just lip service, because it never happens. Im sick of hearing empty apologies that mean ab... read more
When sending a control unit, they apparently use Pony Express to ship it back to you. takes 5-7 days. Last $2000 control unit I sent to them came up 'missing'. They blamed it on *** and claimed *** sent them a measly $100 check to make up for it. Claimed they would send me the check. Never received the check either. It has been 2 months and all they keep saying is they will send it.
Business response:
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced regarding the delayed return shipping and the lost control unit. We understand how frustrating this situation has been, especially considering the value of the item.While we entrusted *** to handle the return shipping with care, we regret that your package was lost during transit. As soon as this was brought to our attention, we filed a claim with *** on your behalf. Per our records, *** approved the claim and is... read more
This is a repair service for appliance control boards. They state 100% money back, but if it is not fixed, you will not see any money back, or get a contact/reply from them. They use ****. **** won't back you up either. You are on your own.They will take your money!! False advertising to get you to spend your money.Don't use them! Please be aware!
Business response:
Hi *****,First and foremost, thank you for choosing UPFIX. We sincerely apologize that your part was not successfully repaired, and we completely understand how frustrating it must be to feel unsupported during this process.We understand your concern about the lack of communication. After reviewing your case, we see that our support team has requested additional details through the support ticket to help our technicians assess the best possible solution whether thats completing the repair or issuing a refund.Please know that... read more
This is a repair service for appliance control boards. They state 100% money back, but if it is not fixed, you will not see any money back, or get a contact/reply from them. They use ****. **** won't back you up either. You are on your own.They will take your money!! False advertising to get you to spend your money.Don't use them! Please be aware! Hi *****,First and foremost, thank you for choosing UPFIX. We sincerely apologize that your part was not successfully repaired, and we completely understand how frustrating it must... read more
My #1 complaint-Non Existent Customer Service.#2 complaint- Poor Workmanship.The whole story: I sent my 2009 Prius MFD screen to UpFix for repair in July, 2024. The reason was the screen was intermittent and had vertical lines. They sent it back and said it was now good to go with a $195 charge. I installed it in the car and it appeared to have the same issue. I was given a RMD to return, I packed it in the same EXCELLENT box and form fitting foam and returned it for another attempt. This is where the communication and repai... read more
Business response:
Thank you for reaching out and for providing detailed feedback about your experience. We sincerely apologize for the frustration and inconvenience caused by the issues surrounding the repair of your 2009 Prius MFD screen. We understand your disappointment, particularly with the communication delays and packaging condition upon return.We carefully reviewed your case, including internal notes, communications, and the photos you provided. While we acknowledge that the packaging did not meet our usual standards, the screen was t... read more
I spent almost $400 having them Repair my abs module for my sprinter van. the module still did not work when I got it back from them so I sent it back for them to repair again, they kept it for 2 weeks and they said it was fixed so they sent it back. when I received it, I could see damaged wiring. I've called and emailed but they just treat me like I'm stupid. they obviously don't care and they don't know what they are doing. don't waste your time with these guys
I feel frustrated and almost 300 US dollars stolen. 2010 ***** 3 transmission module still does not work and the issue persists after you sent me back the "" UPfixed"" module. I contacted you several times for assistance and you sent me to an automated tech who never answered. I do not , i wont and, i would not recommend this UPFIX robbery to any one. Order #********. the only masterwell you did was the shipping,return and steal my money. thanks !!
Short version: young unprofessional people answering the phones, they dont call back or they do without leaving a message. ***** in management wouldnt even get on the phone with a customer. The technicians and customer service people talk BS. I had to send my *** module back 2 times to try to solve the errors, the second time ***** lost the 1100$ part and Upfix had it insured for 100$. After the module was rebuilt the first time and I reinstalled it, other DTC codes caused lights on the dash to light. When I talked to them, ... read more
So the 2012 ***** 3 thru a P0101 code, shipped the *** to UpFix for repair. It returned in worst working condition than before, AT and CK engine codes, but the code scanner found no codes, trans locked up in drive, hard shift in reverse. Called UpFix spoke to tech1 and they issued a return label, *** shipped back to UpFix. The *** was returned a week later with a note stating they found "smaller components were not re flowed by the original tech.Those as well as the one that had been worked on previously were re-flowed. Two ... read more
Frequently asked questions about UpFix
How is UpFix rated?
UpFix has a 4.5 star rating with 1,770 reviews.
When is UpFix open?
UpFix is closed now. It will open tomorrow at 9:00 a.m.