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Valley Animal Hospital
- Veterinarians
- Rialto, CA
About this business
Location details
1786 N Riverside Ave, Suite 1, Rialto, CA, 92376, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Dr Reed is amazing, although she works for a clinic that charges fees arbitrarily that are not up for discussion. If you have a problem, they don't care.
If I could give a 0 I would. On January 2, 2025, we brought our sweet maltipoo, Gigi to Valley Animal Hospital to be spayed. She was only 15 months old. Tragically not even 30 minutes after we dropped her off, I received a phone call from Dr. Bower that Gigi's heart had stopped, and they were performing CPR. Gigi was a very healthy, active puppy with no prior medical conditions. The explanation I received was that the technician was trying to insert her IV, and had wrapped her in a towel to hold her still and keep her calm, ... read more
My dog had an appointment to cut her nails. I went to the reception area, to check in.. I waited for awhile, they were 3 women in the reception area, I'm still waiting to acknowledge me, they were all busy, but they won't stop to say "Mam we will be with you shortly " I am disabled person, and I can't stand for a long time, when I said , Aren't you going to say , Mam we will be with you shortly, I was upset already. They never even gave me an eye contact at all. Every work is busy, but at least acknowledge, the person who ... read more
Business response:
Hi Karen, We apologize if you felt you weren't acknowledged. That is never anyone's intention, as customer satisfaction is important to all of us. A veterinary hospital's schedule can be unpredictable, and illness going around has left us short- staffed for much of this month. We make every effort to stay on schedule but sometimes there are longer waits due to emergencies and staff shortages. If you would like to discuss this matter further please give us a call at 909-877-2384. Valley Animal Hospital
Had my pet suffering for hours with no pain medicine and didn't give me his paw print and nose print and when I called back they said it would be in the mail but I didn't receive ANYTHING!!
Business response:
We are so sorry to hear that you did not receive the paw and nose prints that we made. Sometimes there is a lag time of 2-3 weeks, so maybe you have them by now. We are truly sorry for your loss. If you need to reach out to discuss any concerns, please give us a call at 909-877-2384
You may have seen Lilly L. She left a review a few months back and I didn't review earlier but after searching for a vet I got reminded of this situation and wanted others to be aware, I was with her with our dogs appointment and overall a good staff except for Miguel. When your dog is getting surgery you would like a welcoming staff and to be reassured you leave your dog in a safe environment. This man did not do so, as for the native speaker we also speak Spanish and spoke with him in that language so no excuse there. Left... read more
Business response:
Dear Ashley, I am sorry you had a negative impression of our hospital staff. I assure you that Miguel is a wonderful person committed to caring for animals and has worked in this profession for decades. I've only seen examples of how caring he is. No one has called the office to speak to us about specifics, and I invite you to do so, if you want your concerns aired to someone who can effect change. I don't know the specifics of this situation, and Miguel doesn't either. Our hospital is committed to compassionate ... read more
I can finally write this review. My pup passed away about two weeks ago. Unfortunately, I wasn't sure what to do. I assumed the city had some kind of procedure in place to handle deceased dogs. Well I was wrong. I was told to call the vet. I called this vet since this was the last place my dog was seen to get information on what to do. They didn't help either. My husband and I were told we had to bring in our deceased pup to the vet. We were in disbelief. Thank God we were not elderly or senior citizens because we wou... read more
Business response:
Helli A.B., Losing a pet suddenly is awful, especially one so young. There is only one service I know of that will transport deceased animals, the Animal Ambulance of Southern California. There is a charge for this but it is available. There is that resource, which I hope you'll never have to use in the future. Only businesses doing home visits that are licensed and insured for transport can do this. As for the staff, it does not sound like us not to express sympathy for your loss, as our clients and patients mean ... read more
I hesitated writing a review but if in doing so I save 1 dog it will be worth it. I have decades of experiences with V.A.H. but in keeping this post as short as possible I will only address the most recent and the worse experience with my German Shepherd, Shiloh. I am sure in rebuttal there will be a comment that I am in mourning, that being true, I have waited 3 weeks as not to be too emotional. My GS had an ulcerated hygroma back in Nov. of 2023. After seeing Dr. Reed on 2 separate occasions I started seeing Dr. Duprez.. W... read more
Business response:
Dear Beverly and Michael, To say that I am shocked to read these words is an understatement, after all of the times we discussed Shiloh's case, and how much you know I cared about her and you. To know that you think that she would not have declined if you had seen another vet is devastating after I truly did everything I thought I could to heal a complicated wound over a joint. You bring up the point of referral, and I certainly will be quicker to refer in the future if I encounter such a wound. I've managed many chr... read more
Very disappointed. If ur dogs bark don't bring them here. I booked 2 months in advanced verified what shots were needed. My dogs were up to date and one of my dogs was agitated bc I had put him a small cage n he barked. Once he barked they made excuses of how my other dog was not up to date n couldn't be boarded. Also that bc my dog barked he was being aggressive and he could also not be boarded. My dogs are small pomeranians less than 10 pounds. HORRIBLE... Carmelo, Bean n Bruno all give 0 stars....
I've came here a few times because it's local to me but every time I come I regret it. They had me waiting for an hour with appointment while taking everyone else before me and when I finally spoke up about why are they letting everyone that got there after me, go in before me they tell me one of their receptionist made a mistake and did not check me in. Wasted an hour of my life for nothing not to mention I had my two young children waiting restlessly. Will not come back here , don't have time for careless mistakes with min... read more
Business response:
We apologize for the wait times and for making a mistake with your appointment. We are very busy and some days are more challenging than others. Please know that wait times are something we are always working to correct as we know how valuable our clients' time is. We hope that you find a hospital that better suits you. Valley Animal Hospital
Frequently asked questions about Valley Animal Hospital
How is Valley Animal Hospital rated?
Valley Animal Hospital has a 4.7 star rating with 1,075 reviews.
When is Valley Animal Hospital open?
Valley Animal Hospital is closed now. It will open at 8:00 a.m.