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Van Cadillac
- Car Dealers
- Kansas City, MO
About this business
Location details
100 NW Vivion Rd., Kansas City, MO, 64118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
After dropping my traverse off for a 9am appointment, got there at 4pm after work and the service department hadnt touched it, waited 45 minutes for them to finish, then noticed scratches and mark on high polished aluminum wheels, the whole place has a depressing vibe , bought it here but wont go back for overpriced service
They had to reschedule my appointment for my 2021 Silverado from Thursday to Monday. I dropped it off Sunday night for a 9am appointment on Monday and they couldnt get it finished until Tuesday. They didnt wash my vehicle or offer a courtesy vehicle.
They out right lied to us to get us there. We took off work and drove 45 minutes to dealer. They had sold car 4 days ago but yet still made sure to confirm our appointment 2 times after the fact. If they will lie just to get us there, I definitely wouldn't trust them with your business.
I had an oil change and was told that I was going to need a new thermostat, which was a several hundred dollar job. I was told by the service writer to get it fixed before the weather turned consistently cold. When I set an appointment to do this a couple of weeks later, no one knew what I was talking about and the service writer was no longer working there. I was encouraged to keep my appointment on my HOLIDAY DAY OFF and they would find out just what I needed to have done. After being told that they had no record of the se... read more
Horrible I was charged 490 dollars for a issue with oil pressure only to still have to go to another shop after
It has been poor. Wish i never stopped here.
Kept my car the entire weekend only to look at it on a Monday. I have two vehicle warranties and they still tried to get money from me. Will never go here again.
Appointment process very poor. It appears that all they care about is getting your vehicle scheduled but don't care if it is actually worked on in a timely manner. Scheduled for a Friday morning; did not get it back until late Monday afternoon.
Had it in the shop to fix defroster. Got it back after 4.5 days. Cost $935.00 and the job still is not complete. I'll be taking vehicle back to, hopefully, have them complete the job. Defroster air is blowing from UNDER the dash rather than through the defroster vents. The panels that were removed were imporperly re installed and are not fitting properly as before the work was started. Not too happy about this.
Frequently asked questions about Van Cadillac
How is Van Cadillac rated?
Van Cadillac has a 4.5 star rating with 1,771 reviews.
When is Van Cadillac open?
Van Cadillac is open now. It will close at 7:00 p.m.