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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
This is my fourth car purchase, and by far the worst dealership experience I've ever had. I came in with a pre-approval letter and a credit score over 800, yet they insisted on running my credit and required me to sign an additional form for their own financing. Truly disappointing and a classic example of why so many people dread dealing with car dealerships. I will never do business with them again and strongly recommend others stay far away.
Business response:
We are sorry to hear that you feel this way about your experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our processes and ensure future customers have a more positive experience. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can discuss your concerns further and work toward a resolution.
When they're trying to sell you the vehicle they're so nice but once you do and you tell them you dont want all the extra warranties or they're maintenance package they change their attitude. And once you they the vehicle to get a car wash they do the barely minimum. Even my 12 year old son does better. Bad service
Business response:
We regret to learn that you feel this way about your experience and we understand your frustration . We strive to maintain high standards in all aspects of our customer care, and your input is invaluable to us as we work to improve our processes and ensure every customer feels valued throughout their entire ownership experience. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com to discuss your concerns... read more
did not provide the service needed. Provided wrong information.
This place never serviced my car. I've never been there. Why are they saying they have??
They advertise my used car $25,999. I like it, and they came back with the contract (not before). I saw it was $4000 higher! When I inquired about the price discrepancy, they explained it was due to "dealer add-ons." They are things like the crystal coat - that cann't be removed! If the car has non-optitional changes to bring the price to over $30,000, then that is its price! That was false advertising to me and should not be allowed!!!
Business response:
We are sorry to hear that you feel this way about your experience. We understand your frustration, and we take feedback like this seriously. We would appreciate the opportunity to discuss this matter further with you. Please contact Mike Luong, our General Sales Manager, at mluong01@vtaig.com so we can address your concerns directly.
The service is terrible sooty is the truth
Business response:
We are sorry to hear that you feel this way about your visit. Your feedback helps us identify areas where we can improve, and we take all customer experiences seriously. We would appreciate the opportunity to discuss your concerns further and work toward a resolution. Please contact our Service Director, Peter Boghossian, at 855-971-6960 so we can better understand what happened.
Sold me a truck with clean tittle clean car fax paint is fading away apparently it has been repainted before !
Process took way too long Finance too forever Kept being told just a few more minutes
They are dealers and very aggressive. Be careful, they are sketchy and have been for years. If you know what you are doing you can get a good price. If you're not diligent and watch their figures you will bettaken advantage of.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.