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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
My tire pressure is supposed to be set for 42. All of my tires were set at different levels with one being 72 that could've caused a blow out
Business response:
We're truly sorry to hear about the issue with your tire pressure. Safety is our top priority, and it's concerning that your tires were not set to the correct levels. Please contact our Service Director, Peter Boghossian, at 855-971-6960. Peter will be able to address your concerns, review what happened, and work to resolve the issue. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Did not have a positive experience. Just wanted to purchase my car out of the lease I had for 3 years but many questions about warranties and purchasing additional coverages. Started out as $4,600 and after I said no twice, it was lowered to $1,600 still said no. From the time I arrived, started completing paperwork, sat and waited for things to be processed, enjoyed a lovely beverage from their machine, it was 2.5 hours until I finally wrote a check and, sadly, my car did not get washed.
Business response:
Thank you for taking the time to share your experience. We are sorry to hear that your visit didn't meet your expectations. We aim to make the car-buying process as smooth and efficient as possible, and it's clear we missed the mark during your visit. Your concerns about the extended time it took and the additional coverage discussions are important to us, and we regret that you left feeling dissatisfied. To address this further and ensure we improve our process, we encourage you to reach out to Jimmy Le, our General Manager... read more
I didn't get to view my car fax at all
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and understand how important it is to review your Carfax report. To resolve this promptly, please contact our Service Director, Peter Boghossian, at 855-971-6960. Peter will ensure that you receive your Carfax report and address any other concerns you may have. We appreciate your feedback and the opportunity to make things right.
My carfax was not updated an my car wash was poor.
Business response:
Thank you for sharing your feedback. We apologize for any inconvenience you experienced with your recent visit, specifically regarding the Carfax update and the quality of your car wash. This is not the level of service we aim to provide. Ensuring that your Carfax is accurately updated is an important part of our service process, and we regret that this was overlooked. Additionally, we understand the importance of a thorough car wash and apologize for the subpar quality you received. We would like to address these issues pro... read more
I Had been emailing a Spencer for a couple days. Agreed on a time and date to look at a car. I get there and he is unavailable. I'm told by a Nathan the car I was interested in was sent to an auction and no longer available. The same car gets relisted the following morning for $2,000 more. I called and the car was still available, was never sent to auction like Nathan told me the day before.
Business response:
We apologize for the experience you had with our dealership. Clear communication and honesty are priorities for us, and we regret any inconvenience or frustration caused. To address your concerns and discuss this matter further, please contact Jimmy Le, General Manager, at jle@vtaig.com. Jimmy will personally look into the situation and work to provide a satisfactory resolution. Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make things right.
Yo, they never wash your car, and now I'm getting an emission system problem notification just a few days after servicing my RDX here. And don't even get me started on the customer serviceit's way worse compared to Park Place.
Business response:
Thank you for bringing this matter to our attention and sharing your recent service experience with us. We apologize for any inconvenience you may have encountered and appreciate your feedback. First and foremost, we regret that your vehicle was not washed as part of our standard service procedure. Providing a clean vehicle to our customers is important to us, and we apologize for any oversight in this regard. Regarding the emission system problem notification you received shortly after servicing your RDX, we understand how ... read more
If you are buying from Dayshawn I'll say your experience will be great great sales person but outside of him don't waste your time. Anyone else does not care about you or your needs. Don't waste your time buying here unless you're buying from Dayshawn his customer service is awesome listens and helps very well
Business response:
Thank you for your recent review of Vandergriff Acura. While we're happy to hear Dayshawn provided exceptional customer service, we sincerely apologize that your overall experience fell short of expectations. To address your concerns and ensure all our staff deliver exceptional service, we would like you to connect with Jimmy Le, our General Manager. You can reach Jimmy directly at jle@vtaig.com. We value your business and hope to regain your trust. Thank you for bringing this to our attention.
The car buying experience was mixed. Salesperson Dayshawn was supportive and informative, helping at every stage and making the process smooth. In stark contrast, Finance Manager Kenny was extremely rude, unprofessional, and intimidating, failing to answer questions or correct paperwork mistakes. The encounter with Kenny was so distressing that I avoided him when picking up the car. Thankfully, Dayshawn handled everything, sparing me another uncomfortable interaction.
Business response:
Thank you for sharing your detailed feedback regarding your recent car buying experience. We deeply regret to hear that your encounter with our Finance Manager did not meet the high standards we strive to uphold. Please accept our sincere apologies for any distress and inconvenience this caused you. Professionalism and courtesy are fundamental to our customer service, and it is clear that we did not meet your expectations in this regard. We apologize for any discomfort or frustration you experienced due to this interaction. ... read more
Tried to add $3500 of, "Options," to the sale. Offered $2000 under blue book on my trade in. Told me I couldn't drive it away that day because it needed an oil change, AFTER the sale. Made me wait FIVE AND A HALF HOURS while I sat there to get it the next day, knowing I had to go out of town. Didn't consider my time valuable AT ALL.
Business response:
We sincerely apologize for the frustration and inconvenience you experienced during your recent visit. Your feedback is important to us, and we regret that your experience did not meet your expectations. We understand your concerns regarding the additional options offered, the trade-in valuation, and the delay in receiving your vehicle. Ensuring a smooth and efficient process for our customers is our priority, and we apologize for any inconvenience caused by the extended wait time. We strive to provide exceptional service to... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open at 7:00 a.m.