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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Scratched car - I brought my car to be serviced at Vandergriff Acura because it is closer and more convenient than Grubbs in Grapevine. The service advisor, Raya Feldman, was very unorganized. I had set an appointment for service with her through messages a few days prior. I go to the dealership and they were not able to find my appointment. Once I'm at Raya's desk she seems to have no idea over what we talked about on the messages and says I was talking to someone else. The only reason I know it was her was because she gave... read more
Business response:
Thank you for sharing your experience with us. We understand how important clear communication and quality service are, and we regret that your visit did not meet these expectations. It's concerning to hear about the issues you encountered regarding your appointment and the condition of your vehicle upon its return. We take these matters seriously and are committed to ensuring that our customers receive the highest level of service. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 so we can address... read more
Didn't tighten the oil drain plug completely, half the oil leaked out
Business response:
Thank you for sharing your feedback with us. We take all concerns seriously and strive to maintain the highest standards in our service. Your experience does not reflect our commitment to quality. We would appreciate the opportunity to address this matter further. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 at your convenience. Thank you for your understanding.
I was quoted one hour and they had me wait there for 3 hours just for an oil change and tire rotation. I would have never taken my car there if I knew how ridiculously long I'd have to wait. I had worked all day and was tired, hungry and really angry after the 2 hour mark. They were supposed to wash it but it would have been another hour! This is the second time I've had my car serviced here and the second time it took hours. Never again!
Business response:
Thank you for sharing your experience with us. We understand how valuable your time is. Our goal is to provide efficient service to all of our customers, and it's clear you feel we fell short in this instance. We appreciate your feedback regarding the oil change and tire rotation process, as well as the promised car wash. We are committed to improving our service times and ensuring a more satisfying experience for our customers in the future. To discuss your experience further, please reach out to our Service Director, Peter... read more
Never got my second key or can manual. Called multiple times, no response. I drove 5 hours to get the car and didn't get any customer service. Plus my car is already making noises, 1 month from purchase.
I don't even know if they changed my oil. They didn't reset the setting on my Dashboard. So it says my oil is at 15%. Always telling me I need unnecessary maintenance on my car. Took it to 2 different mechanics and they only point out 3 of the things that Acura said that I need done. They've been doing this to me for 2 years! I'm done with them.
They lied about running my credit. I didn't need any financing. The price on the truck was higher then was sent to me via text and on marketplace. The financing manager wouldn't shake my hand. Really bad customer service. From the sales person to the management team all were dishonest.
Business response:
We are sorry to hear that you feel this way about your experience. We take concerns about transparency and customer service seriously, and we would appreciate the opportunity to address your issues. Please reach out to Mike Luong, General Sales Manager, at mluong01@vtaig.com so we can discuss your experience further and work toward a resolution.
Was told they cold not fix problem but still I had to wait 3 hours
Business response:
We are sorry to hear that you are not satisfied with your experience. We would like the opportunity to discuss this further and address your concerns. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960.
I did not get my car services at Vandergriff Acura on 2/25/25
Business response:
Thank you for your feedback. We would like to investigate any confusion regarding your service appointment records. Please contact Service Director Peter Boghossian at 855-971-6960 so we can look into this further and ensure everything is resolved to your satisfaction. We appreciate your patience!
Sold me a car with a cracked wheel. Asked for assistance in replacing this wheel and could not get it. They changed their story multiple times. Now want me to drive the wheel to them which is a 4 hour round trip. Bad things could have happened with this wheel cracked and we had a 13 year old with us traveling.. Bad service. Not recommended.
Business response:
We are sorry to hear about your experience with the cracked wheel. Your safety is our priority, and we take your feedback seriously. Please reach out to Mike Luong, General Sales Manager, at mluong01@vtaig.com for further assistance.
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.