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Vandergriff Acura
- Car Dealers
- Arlington, TX
About this business
Location details
1100 I-20 West, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Dialed the dealer for a used Mustang Ecoboost and requested for an out of the door invoice to figure out if it's worth traveling that distance. They were strict in showing up in person for me to get the out-of-the-door price of the car. Went in person n test drove. Test drive was given only within the premises of the dealership that too for a used Mustang. To plan my finance I requested for the out-of-the-door price of the car as discussed in call, but they refused to even share the out-of-the-door price of the car. I did no... read more
Business response:
We sincerely apologize for the frustration and inconvenience you experienced during your visit. It's clear we did not meet your expectations, and we regret that you felt unwelcome and that your time was not respected. We understand how important it is to receive transparent pricing and a thorough test drive experience. Please contact Mike Luong, General Sales Manager, at mluong01@vtaig.com, and he will personally address your concerns and work with you to resolve the situation. Your feedback is valuable, and we hope to have ... read more
I received a discount coupon in the mail for an oil and filter change and the service advisor refused to honor the coupon unless I purchased additional parts and service that I did not want or need.
Business response:
We sincerely apologize for your recent experience and for any misunderstanding regarding the use of your coupon. Our intention is always to ensure that our promotions are clear and honored appropriately. We'd like to address this matter further and make it right for you. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960, so we can review your concerns and work toward a resolution. Thank you for bringing this to our attention.
Hidden fees galore adding over 12% to the advertised price of the car. Was told they good get close to my trade delta, finally came back with the triple the amount I was told they could "get close" to.
Business response:
Thank you for your feedback. We apologize for the frustration you experienced with the pricing and trade-in process. We strive to provide clear and transparent communication, and we understand how disappointing it can be when expectations aren't met. Please reach out to Mike Luong, our General Sales Manager, at mluong01@vtaig.com, so we can address your concerns and work to make things right. We appreciate the opportunity to improve your experience with us.
Had an appointment for the fuel pump recall replacement. Took it in at the scheduled time and the part hadn't been ordered. Had a loaner though so not a crisis. When went to pick up, they couldn't find the paperwork so had to wait while they regenerated it all. And then they didn't even wash it. All of these not an indication of "world-class service" they like to advertise.
Business response:
We sincerely apologize for the series of inconveniences you experienced during your recent visit for the fuel pump recall replacement. We understand that these issues, from the unordered part to the misplaced paperwork and the lack of a complimentary wash, fell far short of the world-class service we strive to provide. While we're glad we were able to offer you a loaner vehicle, we recognize that this doesn't make up for the multiple oversights you encountered. We take pride in our service standards, and it's clear that we d... read more
This was the worst experience ever! Their service center is the worst! The only person I would give a great rating in that service center is Taylor! The rest of those people are not trust worthy and even their so called manager. I will never take my car to be serviced there. From the beginning of the sale and up to now this has been a deceptive experience and I would not recommend you buying from them nor having your vehicle serviced there!
Business response:
We sincerely apologize for the negative experience you had at our service center. We are sorry to hear that you felt misled and that your interactions with our team did not meet your expectations. It's great to know that Taylor provided you with excellent service, but we regret that your overall experience was not satisfactory. Your feedback about trustworthiness and management is concerning, and we take these matters very seriously. We are committed to addressing any issues within our service department to ensure that all o... read more
I liked the advisor that served me, I didn't like the service They did not reset my service light, did not wash my car did not place a new next service tag on window.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the shortcomings you experienced during your service visit. We strive to ensure all services, including resetting your service light, providing a complimentary car wash, and placing the new service tag on your window, are completed thoroughly and efficiently. We are disappointed that your experience did not meet our standards. Please contact Service Director Peter Boghossian at 855-971-6960, so we can investigate further and ensure your concerns are resolved. We... read more
Not a great experience. They try to get you on hidden fees. They also try to wear you down on given just a bit at a time. Frustrating.
Business response:
Thank you for sharing your feedback. We apologize for the frustration you experienced during your visit. We aim to be transparent and fair with all of our customers, and it's clear that we fell short in your case. We would appreciate the opportunity to address your concerns directly. Please contact Jimmy Le, our General Manager, at jle@vtaig.com, and he will work with you to resolve any issues you encountered. Thank you again for bringing this to our attention.
Was less of an experience than expected even for used car dealership. Engine cover was not secured and when I went to put it on it's broken.
Business response:
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the engine cover. We strive to provide a thorough and positive experience for all our customers, and it's clear we missed the mark in this instance. To address your concerns and resolve the issue, please contact Peter Boghossian, our Service Director, at 855-971-6960. We appreciate your patience and look forward to making things right.
Everytime my car goes in there it always comes out running even worse than when I took it in there, there's a reason why I choose Hiley Acura over these people
Business response:
Thank you for sharing your experience with us. We're truly sorry to hear that your visits haven't met your expectations, and it's concerning to learn that your vehicle's condition worsened after service. This is not the standard of care we strive to provide. We'd like the opportunity to make things right and understand what happened in your case. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960. Your feedback is valuable, and we want to ensure we address your concerns and improve your experience wi... read more
Frequently asked questions about Vandergriff Acura
How is Vandergriff Acura rated?
Vandergriff Acura has a 4.5 star rating with 7,400 reviews.
When is Vandergriff Acura open?
Vandergriff Acura is closed now. It will open tomorrow at 7:00 a.m.