This profile has been claimed by the business owner or representative.
Vandergriff Chevrolet
- Car Dealers
- Arlington, TX
About this business
Location details
1200 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Great experience except for the fuel system cleaning recommendation. Not sure why this is recommended if it's not in the OEM manual.
Business response:
Thank you for sharing your experience with us. We're delighted to hear that you had a great time overall with your service. Your question about the fuel system cleaning service is completely understandable, and we appreciate you bringing this to our attention. We know it's important for our customers to understand the reasoning behind any service recommendations we make. Different maintenance practices can sometimes go beyond what's outlined in the owner's manual, and we want to ensure our recommendations are always clear an... read more
No complaints. The whole experience from beginning to end was enjoyable. Timely service, professional staff, and comfortable environment.
Business response:
Thank you for taking the time to share your wonderful experience! We are pleased to hear that your entire visit was enjoyable from start to finish. Your feedback about our timely service and professional team means so much to us. We work hard to create a welcoming and comfortable atmosphere for all our customers, and it's rewarding to know we achieved that goal during your visit. We truly appreciate your trust and look forward to serving you again in the future.
Kind staff. Big mix up with the we owe form. Drove 3 hours to replace a windshield and was told it was in house and got there and no one ordered it. Ben Sherman is trying to g to make things right- but we are a little disappointed. We even confirmed it was good to come before driving 3 hours for nothing.
Business response:
We understand how frustrating it can be to travel a long distance for service and not have everything ready as expected. Our team's goal is always to make things right and provide attentive support whenever issues arise. Feedback like this helps us refine communication and scheduling processes for a smoother experience. Please contact John Whittler, our Fixed Operation Director, at jwhittler@vtaig.com or Chris Snyder at Csnyder02@vtaig.com or 817-689-5801 so we can assist further.
Quick and efficient care for my vehicle
Business response:
Thank you for your wonderful feedback about your recent service experience. We are delighted to hear that we provided the speedy and effective vehicle care you needed. Your satisfaction with our streamlined service approach means everything to our team. We genuinely appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of excellence.
Getting the job done, and letting you know you're in great hands
Business response:
We are utterly delighted to hear that our team has been successfully completing the work while making you feel confident and secure throughout the process. Your feedback about being in capable hands truly reflects what we strive for at Vandergriff Chevrolet. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with the excellent service you deserve.
Friendly staff kept me informed of the progress until completion
Business response:
We greatly appreciate your feedback about your experience with us. It's wonderful to hear that our team maintained clear communication throughout the entire process and provided you with regular updates. Keeping our customers well-informed every step of the way is something we take great pride in at Vandergriff Chevrolet. We're thrilled that our staff's attentive service made your experience a positive one. Thank you for choosing us and for taking the time to share your thoughts.
It took a little longer than expected but the customer service of the staff made me not complain at all.
Business response:
Thank you for sharing your experience with us! We understand that timing is important when it comes to service, and we're genuinely grateful that our team's dedication to customer care made such a positive difference during your visit. It's wonderful to hear that the quality of service you received from our staff helped create an overall satisfying experience. Your feedback highlights exactly what we strive for at Vandergriff Chevrolet - ensuring every customer feels valued and well taken care of, even when things take a bit... read more
Service Advisor let me know what source of the parts to be used to fix my truck. Work was done well and on time. Advisor also kept me informed on progress.
Business response:
We are honored to hear about your positive experience with our service team. It's wonderful that your Service Advisor provided clear communication about the parts sourcing for your truck's repair and kept you updated throughout the process. We take pride in delivering quality work within the promised timeframe while maintaining open lines of communication with our customers. Your feedback about the excellent service and timely completion means a great deal to our team. We appreciate you choosing us for your service needs.
Shop stayed On schedule and was fi
Business response:
We are overjoyed to hear about your positive experience with our service team. Staying on schedule is something we work hard to achieve, and it means so much to know that we met your expectations. Your satisfaction is exactly what we strive for every day. We truly appreciate you taking the time to share your feedback.
Frequently asked questions about Vandergriff Chevrolet
How is Vandergriff Chevrolet rated?
Vandergriff Chevrolet has a 4.3 star rating with 10,224 reviews.
When is Vandergriff Chevrolet open?
Vandergriff Chevrolet is closed now. It will open at 8:30 a.m.