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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
The service rep was very rude. I had a scheduled appt for 230p but called to change it til 1230p. Arrived there and waited longer than normal. Told the rep that someone referred me to him and I had his card. He stated, well when was that because I haven't had cards in months, let me see the card. Acting as if he didn't want to assist me. 1230 appt turned into a 3 hour wait.
Business response:
Your feedback is invaluable to us, and we understand your frustration. The interaction you described falls short of the respectful service we strive to provide every customer. We take these concerns seriously. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your experience further.
no clear answer or explanation to my question .
Business response:
We understand you have a question and we want to ensure you receive the clear information you need. We value your feedback. Our team is committed to providing thorough explanations for all inquiries. Please feel free to contact us directly so we can properly address your specific question.
I have to go back because the light for tire pressure when on
Business response:
Thank you for taking the time to share your feedback. We appreciate your loyalty and look forward to resolving your concerns.
They failed to check the recall that they had while they had my car there. Seems like that would've popped up in the computer.
Business response:
We are happy to hear from you regarding your recent service experience. We understand your concern about the recall check. We appreciate you bringing this to our attention as it helps us identify areas where we can improve our service process. Your feedback regarding the recall oversight is valuable and will be shared with our service team to ensure we're consistently checking for any outstanding recalls on every vehicle that comes through our doors. Thank you for choosing Vandergriff Honda for your service needs.
This establishment is corrupt, will sell you defective car, not report repairs and issues with the vehicle to the CarFax, and then refuse to make it right with you when you discover their shade practices. Avoid at all costs.
Business response:
Thank you for bringing this situation to our attention. We're sorry to hear that you left feeling misled and unsupported, as that is never the experience we want customers to have. We understand how important transparency and accurate vehicle information are when making a purchase, and we take concerns like these seriously. Your feedback helps us revisit our processes to ensure customers feel fully informed and confident in their decisions. We'd appreciate the chance to review the details of your vehicle purchase and see how... read more
Charged me for warranty I didn't choose
Business response:
We regret to learn that you feel this way about your purchase experience. This type of billing concern is something we take seriously, and we want to help clarify what happened. We would appreciate the opportunity to review your transaction details and work toward a resolution that addresses your concerns. Please contact our General Manager, Jimmy Le at Jle@vtaig.com so we can discuss this matter further.
The fender linings were not fitted properly despite being part of a 10k insurance claim
Business response:
We are disappointed to hear about the issues you experienced with the fender liner installation during your visit. We understand your frustration. Your feedback is invaluable to us as we work to ensure every customer receives the quality service they deserve. We would appreciate the opportunity to discuss your concerns further. Please contact our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss how to properly address this concern.
Spent over 2hrs waiting on an oil change. Had to ask for updates 4 times and was told they don't want to rush the mechanic cause they will do a bad job.
Business response:
We are concerned to hear about your experience, and we understand your frustration. Your feedback is invaluable to us as we work to improve our service processes and ensure a better experience for all our customers. Please reach out to our Service Director, Ricky Sandoval, at RSandoval01@vtaig.com so we can discuss your experience further and work toward a resolution.
I liked my advisor. I didn't like the way they washed my car. They didn't dry the top of the car. It had all the spots from the water.
Business response:
We are happy to hear that you had a positive experience with your advisor. It's wonderful to know that they provided you with excellent service during your visit. We understand your concern about the car wash service not meeting your expectations, particularly with water spots remaining on the top of your vehicle after the wash. Your feedback helps us ensure that all aspects of our service maintain the high standards our customers deserve. We appreciate you taking the time to share both the positive aspects of your experienc... read more
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 13,442 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open tomorrow at 9:00 a.m.