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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
They left nuts all over the floor not sure if the air bag was properly installed. Also I was told tires look good but they were really bad I had new set in the back of the car.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Terrible service. Made us wait 4.5 hours when told it was going to take 2 to 3 hours. No communication to update status. Had free oil change coupon and that was the only reason i went there. Also entered the mileage in the system incorrectly by 20,000 miles
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We are very sorry for this and would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Very horrible the car....the service advisor was the only good thang a out this......place
Business response:
Bobby, customer service is our top priority and we want to see if we can make it up to you and address your issue. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
If I could rate the service I received at Vandergriff Honda any lower than one star I would. I decided to give myself a few days to see if it was even worth posting, but I still am just as upset and confused as I was on Monday. I took my car in for service on Saturday at 10 am on 11/9/19. Long story short they finished with my car on Saturday and no one let me know and I spent a weekend without a car. full review will be posted on Google, yelp and anywhere else I can think of.
Terrible .?Bad customer service
Business response:
Customer service is our top priority and we want to see if we can make it up to you and address your issue. Please contact Yuni Chon, our General Manager at 682-200-1486.
Consumer service was excellent even though the powers out when I got there but they took care of me very well.
Car was taken from the dealership so no further services were done
Didn't take care of the car
They waited until right before closing to call me with a status update. They didnt have the parts to fix a known issue with my van (sliding door sticking). I showed up when the van was finished, paid, and had to wait an hour and a half before they drove the van up. Disorganized and unprofessional. If you can go somewhere else for your auto service, go. Dont use Vandergriff Honda.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is open now. It will close at 9:00 p.m.