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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
I thought I was getting a good deal but now I'm paying a 700 dollar car payment when I was paying 400 dollars. NOT A GOOD DEAL OR A GOOD EXPERIENCE AT ALL. I FEEL VERY BAD. I don't think I can make the payments.
Business response:
We're genuinely sorry to hear that you were dissatisfied with the pricing of our services. Providing fair and transparent pricing is important to us, and we take your feedback seriously. To address your concerns and provide more clarity, we would appreciate the opportunity to review your service invoice in detail. This way, we can identify any discrepancies or misunderstandings and work towards a resolution. Please contact our service department, and we will do our best to address your concerns promptly. Our aim is to ensure... read more
Charge pipe on car broke after two days of owning, vandergriff refuses to replace the spark plugs that likely fouled after improper fuel to air ratio because turbo isn't correctly mixing air into the engine. Sales Representive manager promised a accord for loaner vehicle, ended up getting a a Honda CRV, also sales manager said he wouldn't want to lose my business over sparks plugs but no work order for spark plugs is in services, do not buy a car from here.
Business response:
We're genuinely sorry to hear about your negative service experience. Our goal is to provide top-notch service to all our customers, and it appears we fell short in your case. Your feedback is crucial to us as it helps us identify areas for improvement. To address your concerns effectively, we would appreciate more specific details about your experience. This information will enable us to investigate what went wrong and take appropriate corrective actions. Please feel free to reach out to our customer support team or service... read more
Not good at all I wouldnt recommend nobody to go through what I went through and still going through right now
Business response:
We apologize for any inconvenience you may have experienced, and we take customer feedback seriously. To address your concerns more effectively, could you please provide us with additional details about your experience or any specific issues you encountered during your visit? Your feedback will help us identify areas for improvement and ensure a better experience for all our customers. Thank you for taking the time to share your thoughts, and we look forward to hearing from you soon. At your earliest convenience, please cont... read more
But I'm still having the same problem it wasn't fixed AWD light still coming on
Business response:
We're truly sorry to hear that the issue you brought your vehicle in for persisted even after your appointment. Our aim is to provide top-notch service and ensure that your vehicle is in the best possible condition. We understand how frustrating it can be when problems aren't resolved as expected. Your feedback is important to us, and we will investigate the matter thoroughly to identify why the issue wasn't resolved during your appointment. Please reach out to us directly with more details about your experience so that we c... read more
Was not serviced 7/5/2023! Only made a phone call to service dept. to correct my Car fax report which they had incorrectly listed my odometer reading in 11/2022 . Also car fax report incorrectly says my tires were rotated 11/2022 when I bought car new 08/2022 and have never had tires rotated....where do y'all get your information or why is service dept. at Honda reporting incorrectly? Then I have to go through the trouble to have it corrected!
Business response:
We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve.
No legal advice. Forced an over expensive Truck on me.$15,000 more than the car value price.
Business response:
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. Your feedback is essential to us, and we want to fully understand the issues you encountered so that we can address them properly. We would greatly appreciate it if you could provide more details about your specific concerns. Our goal is to ensure customer satisfaction, and your feedback will help us identify areas for improvement. Please feel free to reach out to our customer service department or speak directly with a manager ... read more
Not good peoples. No upfront pricing.Tell you what you want to hear run your credit. Then hit you with a 4,000 mark up. Not because credit bad but because its certified vehicle that they will not give you information on what they did to the car to get a extra 4+ grand
Business response:
we are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010
Salesman was good but once I got home I noticed my passenger side mirror was wrapped with tape and if removed the mirror would fall off. I contacted the manager and they told me they'll get back to me with a solution but i never heard back. Text my salesman and he said the manager said it's sold as is. If I knew the mirror was broke i wouldn't have purchased it unless they fixed it. I got a quote from a body shop for 1100 dollars smh.
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com, or by phone at 817-299-2010 to discuss solutions.
Took almost 4 hours to have it ready and its was justa an oil change
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.