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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Probably the worst experience I have had with a Car Dealership. For context, we have visited this dealership on two separate purchase occasions and were dissatisfied both times. The first time, we were desperate for a car, so after much back and forth, we agreed to buy. The second, most recent time, I blamed myself for returning and expecting a different experience. Vandergriff does not provide the true price of their vehicles on sites like CarFax and CarGurus. They told me they use the price they paid to acquire the vehicle... read more
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you further about this. Please reach out to our General Manager, Yuni Chon, at 682-200-1486 to discuss what we can do to help.
That day they were totally clueless.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand what happened. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
went to this place to fix a recall (PWMS) on my 2003 CR-V . They wasted my whole day only to tell me they don't have the parts and can't fix it. I apparently have to bring the car some other day when they have the parts. They provided ride back and forth to my home. So I'm giving them a star for that, otherwise it was a very aggravating experience.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
With a scheduled 10:30a appointment & arriving early, oil change My car wasnt finished until 5:30 PM.
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
MY experience was NOT good at Vandergriff Honda! They give you a quote of one fee and then when you check out, it's a different fee. They don't do follow up like promised on your vehicle when it is still lea ING with a problem. Then not to mention, they hide cost so they say in things that don't exist and want you to pay...they are the worst. Or maybe, it was just my service advisor Hung!! Smh... I will never go back nor woukd I recommend ANYONE..
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Wife took car in for routine maintenance and service desk had no information about the warranty and tire protection package we purchased from them, they encountered an issue with a tire and told my wife to take car to discount tire, this was not something I wanted to hear from them.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Bought a maintenance service package but ended up paying the service.
Business response:
Customer service is our top priority and we want to see if we can address your issue. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Had to take our Honda Odyssey to get some technical issues fixed. When we went to go pick it up, it was OBVIOUS that our rear bumper had damage to it. Either someone backed it up into something or someone hit it. They apologized and said they had no idea there was damage. Our car was taken to another shop to get fixed. It was probably the WORST job I have ever seen done. Paint drips everywhere, screws were painted white that werent supposed to be painted over, bumper was not aligned correctly, and you could still see through... read more
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
I did not have my car serviced at Vanderfriff Honda
Business response:
We apologize for the confusion. It is important that we update our records immediately. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.