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Vandergriff Honda
- Car Dealers
- Arlington, TX
About this business
Location details
1104 W. I-20, Arlington, TX, 76017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Took more than 2 hrs Give wrong information to fix the car Leave a part open So I have to go to a outside mechanic to fix it They refused but they opened it The list was given to me to fix the car When I took it to outside mechanic He said it was for wrong car Please teach them how to do their job Have a good day
Worst car buy experience. They hold your car key dont let you leave until you buy a car in this location, unethical selling strategy.
Tires was not rotated because I marked them to make sure they would rotate them. Justin ask me to bring the car back for them to complete but I had a emergency that morning text him to let him know and no response. He said next service would be on Honda so I will see you next service. But after this one if something is wrong I want be back
Business response:
Thank you for expressing your concerns and you giving us the chance to make it right. Please contact Justin Moore when you are ready to schedule your next service?
My wife ask for a diagnostic of her air conditioner which we thought he did but instead he emailed a bill of $2K which we thought he fixed it so she picked it up; so the controls didnt work;she took it back they kept it another 2 weeks the he emailed us another bill for$1300 so we went it and questioned it then he gave us a diagnostic report, for those prices we would have payed for a new air conditioner. It was the way he handled business very poorly and hes a Manager WOW when we get her a new car it wont be a Vandergriff t... read more
Business response:
Thanks for the feedback, we strive on transparency and don't want our customers to feel forced to purchase anything if they don't want to. At your earliest convenience, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com to address your concerns.
They was supposed to do a diagnostic inspection on my air conditioner which they sent me a bill of the inspection$ 2000 so my wife picked it up and controls didnt work right so she too it back and then sent he me another bill of what it would cost to fix it $1300 still I didnt get a total estimate until I started ask questions then they gave me a diagnostic inspection afterwards for the price I could have bought a new a/c for those prices WOW !
Business response:
Thanks for the feedback, we strive on transparency and don't want our customers to feel forced to purchase anything if they don't want to. At your earliest convenience, please contact our Service Director, Justin Moore, at Jmoore05@vtaig.com to address your concerns.
Be careful. They list a price the. Hit you with a $5000-7000 extra. The fine print states that is not including anything they paid or did to otro the car. Which is an exaggerating and ridiculous amount for a point inspection.
Business response:
Thanks for the feedback. Because of regulations, prices that are stated in person or on the vehicle do state "subject to tax, title, registration, and other miscellaneous fees disclosed by the dealer" or something of the matter. We do want to be transparent with our pricing and if there are any questions we can have answered for you, please reach out to our General Manager, Chris Snyder at CSnyder02@vtaig.com
Me dañaron uno documentos muy Malo el seco I o
Business response:
Gracias por traer esto a nuestra atención. Tomamos en serio los comentarios de nuestros clientes y queremos comprender su situación con más detalle. Lo antes posible, comuníquese con nuestro director de servicios, Mike Book, al 817-299-2170.
Had an appointment but incompetent dealer took 2 hours for an oil change
Business response:
We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Brought in car over five times for the emission light. They keep saying something different. Every time I bring the car back, the light comes back on. Dealership wasnt honest when they sold the car.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact our Service Director, Mike Book, at 817-299-2170.
Frequently asked questions about Vandergriff Honda
How is Vandergriff Honda rated?
Vandergriff Honda has a 4.5 star rating with 14,030 reviews.
When is Vandergriff Honda open?
Vandergriff Honda is closed now. It will open at 9:00 a.m.