Vandergriff Hyundai Service

ivan.velasquez 

on DealerRater

9 years ago

OVERALL GOOD EXPERIENCE, ONE BAD DETAIL All in all, I had a good experience buying the vehicle. everything went well, everyone was professional and courteous. The bad part - at no point was it pointed out that floor mats were not included with the car. Instead, I was left to figure it out on my own, days after I bought the car. When I called the dealership to ask about them, they said I'd have to pay upwards of $250 for floormats. That's ludicrous. Had it been mentioned to me while I was buying the car, I would have said tha... read more

Waxahachie 

on DealerRater

9 years ago

BAIT AND SWITCH Typical old school dealership that won't honor their online prices. I went to their "Specials" section of their website, and there was a new Santa Fe advertised with a $4025 dealer discount plus rebates, bringing the car from $26,100 to $20,075 after some extra rebates I qualified for (loyalty). Awesome deal, possibly too awesome, so I inquired and spoke to Maletta Larry. I specifically asked her if the $20,075 plus tt&l is a real price, and can I really buy it for that. She said yes and confirmed the car was... read more

W.Gans 

on DealerRater

9 years ago

Worst Experience EVERRRRR! My husband and I purchased a vehicle from here April 2015. 1 month later we were in the service department because of an awful rattle coming from the wheels and even though we had the MPP extended warranty we had a hard time getting our car serviced. My husband went thru several managers in order to get the job done. Now, it has still been under a year and a piece of the gear shaft broke causing the car to not go into and out of park. We took it to the service department again and were told that ex... read more

smithk87 

on DealerRater

9 years ago

HARD PASS I went in to buy a car here because I saw online they had a special on used sonatas. Love the car, not a fan of this dealership. Granted, I did walk in at 830 when they close at 9, but they did not address my concerns. I told them multiple times I was an out of state buyer and that the car needed to be titled elsewhere. Low and behold, I open my mail 3 weeks later and I have Texas plates. Called in to the dealership to get it corrected, got passed around the phone tree. Finally talked to an internet sales manager, ... read more

TFLEEGER 

on DealerRater

9 years ago

A "new" car but a year old My salesman, Robert Hobley, was excellent and quite helpful, as was Bernardo Aguayo, who did the paperwork. After purchase I found that my "new" car had been on the lot for almost a year. The tires were flat-spotted and the navigation program was out-of-date. The dealer fixed the tires but provided no update for the nav. program. If I had known the car was that old I would have gone elsewhere. 

jj 

on DealerRater

9 years ago

Awful service in many respects Professionally not competent and also not courteous. Below are what the Vandergriff Hyundai service did: 1) I requested to replace a burnt head light on the right, but they replaced a left head light, and handed out the car to me without checking it. 2) I also requested the State Inspection, but I wonder how my car passed the State Inspection with one headlight dead. Their quality of service is therefore questionable. 3) Inefficiency: I was told that the service would be done within 2 hours, bu... read more

Jana 

on DealerRater

9 years ago

Awful customer service The salesman I worked with was unrelational. The whole process of buying the car and returning for service has been a hassle every time. I was promised a free tank of gas and a free clicker. I showed up twice to get the clicker but because Fawzi didn't turn in the necessary paperwork I had to return a third time for it to be ready to pick up. I never received my tank of gas. I even showed up once for an oil change. After making an appointment and talking to a serviceman I show at my appointed time only... read more

vettechmichelle 

on DealerRater

10 years ago

Horrible Experience Worst attempted car buying process I have ever been through. Was held like a hostage while my vehicle was being appraised while they were trying to convince me to purchase a vehicle I didn't want! Was hoping to be treated with dignity and respect and instead was treated with utter disrespect. Working with Darius in the beginning was great, he was professional, friendly, smart, and genuinely seemed like he really wanted to help find me the vehicle I wanted. When we met Thomas the situation changed complete... read more

MICHAEL.THOMAS.FRASER 

on DealerRater

10 years ago

Worst car buying experience ever would not recommend anyone Terrible customer service for a cash paying customer, lied to by sales staff, told one price then paperwork was $5k more. Bought car brand new paid cash, has been in shop for 14 of 16 days owned. Only person who has treated me like a customer should be is my service professional AJ Singleton.