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Veterinary Care Group - Williamsburg
- Veterinarians
- Brooklyn, NY
About this business
Location details
105 S 5th St, Brooklyn, NY, 11249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
The customer service here is awful! My husband had an appointment for our dog today at 6:40 pm and when he arrived they were rude and told him he was late and that they couldn't take our dog. The manager was standing there and told my husband they would take him. The person standing there said I guess since my manager overrode my decision. My husband proceeded to show them the 6:40 pm appointment time and instead of acknowledging they were wrong, they told him he was on time. Yes, he is on time!! That is all you need to be w... read more
Business response:
Tikola, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. We cannot always predict the wait times, and our schedule can become more complicated near the end of the day. We always try to communicate our wait times to the best of our ability and we apologize your pet's scheduled visit became a source of confusion for our team. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
I want to start by saying Erica and Justin were great with me and my dog Coco. Now Dr. Cohen is the reason I probably will not be returning to Milo. First of all her neurotic and condescending behavior made me completely uncomfortable from the moment she walked into the exam room. She was completely unprofessional to me and the tech and repeatedly made me feel like I was a terrible dog owner. From the supplements I give my baby to how many times I walk her, she had a problem with everything and apparently everything I was do... read more
Business response:
Hello Alexis. First of all - we are sorry you had a bad experience at our hospital. Dr. Cohen was a per diem doctor that was active during a transition period when we were transitioning our VCG Maspeth team into our VCG Williamsburg hospital. She is no longer a member of our team, if that is any consolation. We apologize if you were made to feel uncomfortable or insulted in any way. We value you as a loving pet owner, and we hope you give us another chance to see how awesome our new permanent team is when your pup needs vete... read more
I have been coming here with my dog since she broke her little leg.It's been already in this location 3 times and all I can say the doctors is very nice but you don't see them because they basically not let anyone inside because of COVID.Which is cost more stress and it's so uncomfortable to wait outside and Discuss everything on the phone whenever they check your pet.People who check in your pet right by the door outside very rude !!!I saw the women who comes pick up my dog smoked and to be honest it's cost discomfort becau... read more
Business response:
Hi Anna. We're sorry you are not happy with our curbside service. but it is necessary to keep our teams healthy and working to treat all of our client's pets, including yours. What you may not know is millions of pets were adopted during these past two years of COVID quarantine. This flood of new pets to care for has created major strain on our entire veterinary industry. So we have opted to keep our teams as safe as possible from possible exposure to COVID which would/could shut down our offices for days. The best solution ... read more
Don't go here!!!!!!!! The amount of money that I've thrown away here is disgusting. First lets start with the fact that my dog had a hot spot on his tail which I took him in to get tested for because it was bothering him. At first, Dr. Tsang was very good over the phone, explaining everything in detail. He then told me that we may need to pay 1-3K to get it removed. He said this was "up to me" but it's recommended because it could keep coming back. I said I needed to get back to him on it, but if I had said yes right then an... read more
Business response:
We appreciate you reaching out to us. Reanna and as you know, all our team can do is make recommendations on tests and care to give your pet the best care possible. We respect your decisions as the pet owner as far as what care you will accept. As Dr. Tsang explained to your husband, we can not diagnose conditions without testing and we can not treat for things we have not diagnosed. We understand you are not happy with our level of dedication in the proper diagnostic and testing process we require to do the best job possibl... read more
I want to start this review by acknowledging I have only given 3 negative reviews in 15 years. My dog has gone to the same groomer in this neighborhood for 11 years and went to Felton Veterinary (which I paid top dollar for, it's still NYC) for 10 years (before they lost their lease due to gentrification and bigger corporations coming to the neighborhood). I have spent over 6k with Milo over the last 18 months. I started to spend a lot with Milo back in July when my dog's kidney failure started flaring up. Dr Tsang was won... read more
Business response:
As we told you in person, we agree that it's better that you seek a different veterinary office for Venya's future care. Good luck and we wish you and Venya well.
Despite staff are nice I won't bring my dog back there. Not only they charged me $300 for office visit and ear cleaner and med, my dog had very bad reaction from the med it nearly killed her. I googled the possible side effects and those are exactly what she had. She had had different ear medication from other vets before and never had any issues. Too bad the location is super convenient for me.
Business response:
N.K., thank you for the review. We understand you are upset that your dog had a reaction to the medications. Unfortunately, that can happen, and is nothing that can be planned for. Please make your team aware of this reaction so the next time we do not recommend that medication. If there is anything we can do to improve for your next visit, please do not hesitate to give us a call.
They were dishonest from the beginning and were condescending on the phones. I'm not a Karen but they literally just want to get you in by luring lower prices but then charge you like crazy once you're in. Never going there ever again.
Business response:
We love that you chose to adopt a kitten. That is so selfless of you! We understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us... read more
I bought my puppy here about 3 times and was happy about their service but today they lost a customer! My dog has parasites and I was coming for a follow up visit but I was 2 minutes late from The grace period and they turned me away! Mind you the time it took me to call the number for them to come Outside to get my dog probably took a minute. That's not how you treat a loyal customer!!
Business response:
Hi Yasmine. We're sorry you were inconvenienced at your last visit. Our schedules are so tight due to the need for us to fit as many appointments in as possible while still adhering to the safety guidelines required during this COVID pandemic to keep our teams, clients, and community safe. Unfortunately, we can not accommodate late appointments without pushing all of the following appointments back, making everyone inconvenienced. We hope you understand that we are doing the best we can during this tremendously difficult tim... read more
Extremely rude and unprofessional manager and staff. They claimed that I didn't have an appointment and when I spoke to the lady that booked it she just laughed and told me I was mistaken. My poor wife had to drag our sick kitten out in the heat next to their very noisy location (next to train tracks) for absolutely nothing. They were not sympathetic and did nothing to help fix the situation. Be careful for Kimberly she may be the new "Karen". Avoid at all cost. Second time they have booked an appointment that was not in the... read more
Business response:
Hi Bryan. We're sorry to hear your wife didn't have a good experience. As you know, when your wife called our Williamburg location, we informed her that we were booked and she was offered a same-day appointment at our VCG - Oyster Bay office. That appointment offer was declined, so it was not scheduled. For your convenience, we send texts for appointment reminders - so you will know when an appointment is made. Again, we're sorry there was a miscommunication and hope your kitten is feeling better. Enjoy your summer.
Frequently asked questions about Veterinary Care Group - Williamsburg
How is Veterinary Care Group - Williamsburg rated?
Veterinary Care Group - Williamsburg has a 4.4 star rating with 329 reviews.
When is Veterinary Care Group - Williamsburg open?
Veterinary Care Group - Williamsburg is open now. It will close at 8:00 p.m.