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VIK Complete Care
- Open 24/7
- Healthcare
- Austin, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
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Great service courteous staff Seen quickly
Business response:
Hi JB, We are happy you chose to visit our Westlake facility for your recent healthcare need. We're doubly happy to hear you received quick, great service from our "courteous staff". We hope you will remember we are here anytime you need us, 24/7 for any future health care issue. We hope you are feeling much better. Take care.
As always, great diagnosis and treatment! Caring environment & professional expertise.
Business response:
We're pleased to hear about your great experience at VIK Complete Care. Thank you for sharing your feedback! We're glad you found our environment caring and appreciated the professional expertise of our staff. Your positive experience is important to us, and we strive to maintain this level of care for all our patients.
Everyone was terrific and kind, including the receptionist, nurse and doctor
Business response:
Your positive experience with our team is greatly appreciated. We're delighted to hear that everyone, from the receptionist to the nurse and doctor, provided terrific and kind service during your visit. Thank you for taking the time to share your feedback with us. It means a lot to our staff to know their efforts are recognized and valued by our patients.
Quickly seen and procedures were explained and completed fast.
Business response:
Thank you for your positive feedback. We appreciate you taking the time to share your experience with us. It's important to us that our patients receive prompt attention and clear explanations of their procedures. Your satisfaction is our priority, and we're pleased that we were able to meet your expectations in terms of efficiency and communication.
Kind, caring and expeditious service. I’m so grateful this center was recommended to me when I was in need. Thank you, kind Dr McAlistair.
Business response:
Thank you for your review, Cheryll. We are thrilled to hear about your positive experience with VIK Complete Care. We're glad that Dr. McAlistair provided you with kind and caring service during your visit. It's wonderful to know that our center was recommended to you when you needed it, and we're grateful that we could meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your thoughts.
The staff was very professional especially Abbie. She helped me relax and take the medicines needed to feel better. She explained everything she was doing and why. All the staff and Dr. Macalasdair were great.
Business response:
Hello Ms. Barnes, Thank you for sharing your experience at VIK Complete Care. We are glad to hear that Abbie and the rest of our staff provided you with professional and helpful care. It's wonderful to know that Abbie helped you relax and explained the process thoroughly. We're also pleased that Dr. Macalasdair and the entire team met your expectations. Your comfort and understanding are important to us, and we appreciate your kind words about our staff's efforts. Hope you get well soon. Thank you and please take care.
Awesome place and staff!
Business response:
Hello, Thank you for your positive feedback! We're glad you had an awesome experience at VIK Complete Care. We truly appreciate you taking the time to share your thoughts about our place and staff. It's wonderful to hear that both aspects of your visit left such a positive impression. We strive to provide excellent care and service to all our patients, and your kind words motivate us to continue doing our best. Please take care and get well soon.
Always a pleasure. Fast, comprehensive. cost effective, professional, and always nice!
Business response:
Thank you for your review! We're glad to hear you had a positive experience. We appreciate your feedback on our fast and comprehensive service, as well as our cost-effective approach. It's great to know that you found our staff to be professional and nice. We strive to provide the best possible care for all our patients, and your kind words motivate us to continue delivering high-quality care to our community.
Our first choice now when we deal with non-emergency but urgent needs that can't wait for doctor's office availability. This is probably our 5th visit, this time for Flu. As usual, they are super-efficient! We've never waited more than 30 minutes max, that was once, every other time we've been seen within 15 minutes. The healthcare providers have always been spot-on with their diagnosis and recommendations. It is significantly more expensive that a doctor's office visit, but a lot less expensive and much less inconvenience t... read more
Business response:
We are thrilled to hear about your positive experiences with VIK Complete Care! Thank you for sharing your feedback. We appreciate your recommendation are always here when you need us.
Great personal attention especially from Brooke my nurse who was in and out attending to my needs and answering questions.
Business response:
Your positive feedback is greatly appreciated! We sincerely value your kind words about the personal attention you received from Brooke. It's wonderful to hear that she was attentive to your needs and took the time to answer your questions thoroughly. Our team strives to provide exceptional care to every patient, and we're delighted that your experience reflected this commitment. Thank you for taking the time to share your experience with us and others.
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 5 star rating with 1,116 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.