This profile has been claimed by the business owner or representative.
VIK Complete Care
- Healthcare
- Austin, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
Get directions
Our first choice now when we deal with non-emergency but urgent needs that can't wait for doctor's office availability. This is probably our 5th visit, this time for Flu. As usual, they are super-efficient! We've never waited more than 30 minutes max, that was once, every other time we've been seen within 15 minutes. The healthcare providers have always been spot-on with their diagnosis and recommendations. It is significantly more expensive that a doctor's office visit, but a lot less expensive and much less inconvenience t... read more
Business response:
We are thrilled to hear about your positive experiences with VIK Complete Care! Thank you for sharing your feedback. We appreciate your recommendation are always here when you need us.
Great personal attention especially from Brooke my nurse who was in and out attending to my needs and answering questions.
Business response:
Your positive feedback is greatly appreciated! We sincerely value your kind words about the personal attention you received from Brooke. It's wonderful to hear that she was attentive to your needs and took the time to answer your questions thoroughly. Our team strives to provide exceptional care to every patient, and we're delighted that your experience reflected this commitment. Thank you for taking the time to share your experience with us and others.
The assessment and triage is expeditious. The staff is thorough, and personable. Dr. Macalister called with a follow up the following day. I have seen him several times for a similar illness, but not this visit, yet he was the one for follow up. His bedside manner is great! Thank you!
Business response:
Hello, We are ecstatic to hear about your positive experience at VIK Complete Care Westlake. The staffs at our Austin facilities are top notch and Dr. Macalister is above that!! Thank you for your wonderful feedback! We appreciate the 5 star rating and the kind words. Please get well soon and thank you again.
Thorough, polite, patient. My only complaint is the cost. Wow. I had no choice though.
Business response:
Thank you for providing your feedback. We are happy to hear our staff was thorough, polite, and patient. We spend a great deal of time ensuring our rates stay in line with the local market. We value your input and hope you are feeling better. Please do not hesitate to reach out to us if you have any questions or need additional assistance.
I had a great experience at Vik. I went in on a holiday and they were responsive and quick, and upfront & transparent about costs — I appreciated their “no surprises” billing procedure, especially with my out of state HMO insurance. The doctors were professional and had great bedside manner. Thanks y’all!
Business response:
We are pleased to hear you had a positive experience. We hope you are feeling better and thank you for sharing your feedback!
excellent from receptionist to the doctor!
Business response:
Thank you immensely for your positive feedback! We are privileged to have provided excellent care from receptionist to the doctor.
Fast and efficient. Great bedside manner. Got Natalie’s fever down and she was feeling better before she left.
Business response:
We are pleased to hear that Natalie's fever went down and she was feeling better. Thank you for sharing your experience with VIK Complete Care.
Polite and courteous staff. Medical staff very knowledgeable and took time to explain all questions asked. Facility very clean.
Business response:
Hello Mr. Guimond, Thank you for choosing our Westlake facililty when you needed healthcare treatment recently. We are thrilled you found our staff knowledgeable and they took their time with you. We appreciate all the kind words and compliments. Please stay safe out there and get well soon.
Great service and professionalism! I was well taken care of.
Business response:
Hello Mr. Baczewski. Thank you so much for your kind words! We are glad to hear you had a great experience with VIK Complete Care Westlake. We are here and ready to help at a moments notice, around the clock each and every day of the year. Hope you feel much better very soon. Please take care and thanks again.
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 5 star rating with 1,103 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.