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VIK Complete Care
- Healthcare
- Austin, TX
About this business
VIK Complete Care at Lakeway is an Urgent Care and 24-hour Emergency Room located in Lakeway, TX. Our facility has provided top notch Urgent Care services to the Lakeway community for the past 8 years and is now excited to offer around the clock access to emergency medical services at our new ER. While our name might have changed our team at VIK is the same and our mission remains clear: Serve the Lakeway and Northwest Austin communities by providing timely, affordable access to Emergency and Urgent Care. Urgent Care Need ... read more
Location details
6836 Bee Cave Rd, Ste 112, Austin, TX, 78746, United States
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Thanks for the professionalism and care.
Business response:
Thank you for your feedback. We are glad to hear about your positive experience. Our team strives to provide professional and caring service to all our patients, and we're pleased that this was reflected in your visit. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
Every member of staff we encountered was kind, helpful, and efficient.
Business response:
We appreciate your kind words about our staff. Thank you for taking the time to share your experience with us. It's heartening to know that every member of our team you encountered during your visit was kind, helpful, and efficient. We strive to maintain this level of service for all our patients, and your feedback is greatly appreciated.
Everyone was great from Dr Robert Allensworth to Darren in X-ray to Cathy as the RN
Business response:
Thank you for sharing your experience at VIK Complete Care. We're delighted to hear that you had a positive interaction with our team. It's wonderful to know that our staff's efforts have made a difference in your visit. We strive to provide excellent care to all our patients, and your review encourages us to continue doing so.
Your clinic was fast and efficient love the intelligence and efficiency of the nurses doctor. Espy was great , his assessment of my problem and of the CT results turned out to be spot on, he convinced me to go to the hospital and he was right..!!!
Business response:
We greatly appreciate your positive feedback and are glad to hear about your experience at VIK Complete Care. It's wonderful to know that you found our clinic fast and efficient, and that you were impressed with the intelligence and efficiency of our nurses. We're especially pleased that our physician provided you with a great experience. Thank you for sharing your thoughts and for trusting our team with your care.
As always, great diagnosis and treatment! Caring environment & professional expertise.
Business response:
We're pleased to hear about your great experience at VIK Complete Care. Thank you for sharing your feedback! We're glad you found our environment caring and appreciated the professional expertise of our staff. Your positive experience is important to us, and we strive to maintain this level of care for all our patients.
Everyone was terrific and kind, including the receptionist, nurse and doctor
Business response:
Your positive experience with our team is greatly appreciated. We're delighted to hear that everyone, from the receptionist to the nurse and doctor, provided terrific and kind service during your visit. Thank you for taking the time to share your feedback with us. It means a lot to our staff to know their efforts are recognized and valued by our patients.
Quickly seen and procedures were explained and completed fast.
Business response:
Thank you for your positive feedback. We appreciate you taking the time to share your experience with us. It's important to us that our patients receive prompt attention and clear explanations of their procedures. Your satisfaction is our priority, and we're pleased that we were able to meet your expectations in terms of efficiency and communication.
Kind, caring and expeditious service. I’m so grateful this center was recommended to me when I was in need. Thank you, kind Dr McAlistair.
Business response:
Thank you for your review, Cheryll. We are thrilled to hear about your positive experience with VIK Complete Care. We're glad that Dr. McAlistair provided you with kind and caring service during your visit. It's wonderful to know that our center was recommended to you when you needed it, and we're grateful that we could meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your thoughts.
The staff was very professional especially Abbie. She helped me relax and take the medicines needed to feel better. She explained everything she was doing and why. All the staff and Dr. Macalasdair were great.
Business response:
Hello Ms. Barnes, Thank you for sharing your experience at VIK Complete Care. We are glad to hear that Abbie and the rest of our staff provided you with professional and helpful care. It's wonderful to know that Abbie helped you relax and explained the process thoroughly. We're also pleased that Dr. Macalasdair and the entire team met your expectations. Your comfort and understanding are important to us, and we appreciate your kind words about our staff's efforts. Hope you get well soon. Thank you and please take care.
Frequently asked questions about VIK Complete Care
How is VIK Complete Care rated?
VIK Complete Care has a 5 star rating with 1,126 reviews.
When is VIK Complete Care open?
VIK Complete Care is open now. It is open 24/7.