Village Pointe Toyota

mds1423 

on DealerRater

a year ago

Crooks! I recently purchased a new car here and am very disappointed with my experience. This was my first time purchasing a new vehicle and was very excited to do so. I worked extremely hard to save up a sizeable down payment to make it happen. My initial sale person Yann was amazing. somewhere along the way things went terrible. I paid for add ons that I knew nothing about. One is "Club Plus" I still don't know what that is. The other is a "Vehicle Service Agreement" not exactly sure what that is either. I believe that it'... read more

momthreedog 

on DealerRater

2 years ago

Terry Zimmerman dose not call back last several messages on on a The echo that I bought that after 9 days has serious Issues that he said he would make right now won't call me back after a week of leaving him message also was told me my Interest rate would be eleven percent and it's almost twelve percent would not recommend this dealer ship 

momthreedog 

on DealerRater

2 years ago

Terry Zimmerman dose not call back last several messages on on a The echo that I bought that after 9 days has serious Issues that he said he would make right now won't call me back after a week of leaving him message also was told me my Interest rate would be eleven percent and it's almost twelve percent would not recommend this dealer ship 

kanesport15 

on DealerRater

2 years ago

Ripped off/Bait and switch in service department: Went into the service department page on the Toyota website and looked up my vehicle to schedule maintenance. On the website all the prices were listed for the recommended services for my specific vehicle. I selected the standard oil change for $89.99 and scheduled a time. Took my vehicle in this morning dropped it off, met with the “check-in” guy (Cris V.) who asked if I wanted my tires rotated and I said no, “thank you - I just had them all replaced. I just need to see oil ... read more

kanesport15 

on DealerRater

2 years ago

Ripped off/Bait and switch in service department: Went into the service department page on the Toyota website and looked up my vehicle to schedule maintenance. On the website all the prices were listed for the recommended services for my specific vehicle. I selected the standard oil change for $89.99 and scheduled a time. Took my vehicle in this morning dropped it off, met with the “check-in” guy (Cris V.) who asked if I wanted my tires rotated and I said no, “thank you - I just had them all replaced. I just need to see oil ... read more

David A Patzner 

on DealerRater

2 years ago

Very disappointed with the “bait & switch “ tactics used by their used vehicle sales department. This is lengthy but worth reading: They have a 2001 Ford F250 with the 7.3 diesel, but it has 270,000 miles, for $16,000. Then they said $11,000 and $3000 for a trade in vehicle. Sales then said it’s yours for $9000, with $3000 for your trade. After leaving the dealership, a call back offer of $8000 was made so the Sales Manager had to be consulted. A few minutes later the salesman called back and said they’d accept $11,000 with ... read more

David A Patzner 

on DealerRater

2 years ago

Very disappointed with the “bait & switch “ tactics used by their used vehicle sales department. This is lengthy but worth reading: They have a 2001 Ford F250 with the 7.3 diesel, but it has 270,000 miles, for $16,000. Then they said $11,000 and $3000 for a trade in vehicle. Sales then said it’s yours for $9000, with $3000 for your trade. After leaving the dealership, a call back offer of $8000 was made so the Sales Manager had to be consulted. A few minutes later the salesman called back and said they’d accept $11,000 with ... read more

Elizabeth 

on DealerRater

2 years ago

In August in took my 2009 Camry in for a broken trunk latch. I also requested an oil change. The diagnostic charge for the broken latch was $140, the oil change was $90, and a $23 Shop supply cost (whatever that is). It was going to be another $557 for parts and labor to repair the trunk latch. I told them to put my car back together, wrote them a check, and took my car to Baxter Toyota to have the latch fixed. I will never go back to Village Point Toyota. 

Elizabeth 

on DealerRater

2 years ago

In August in took my 2009 Camry in for a broken trunk latch. I also requested an oil change. The diagnostic charge for the broken latch was $140, the oil change was $90, and a $23 Shop supply cost (whatever that is). It was going to be another $557 for parts and labor to repair the trunk latch. I told them to put my car back together, wrote them a check, and took my car to Baxter Toyota to have the latch fixed. I will never go back to Village Point Toyota.