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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service center is awful. I was told I’d have my vehicle back in 2 hours; 4 hours later I called and a rude receptionist transferred me to a voicemail. I left one and called back 30 minutes later - 5 hours after I dropped it off. Another message left. Finally my rep called and said it’d be another 3 hours. I specifically dropped it off first thing as I was told they’d get it done quicker. They are liars, not honest, receptionist is rude. It reminded me why I don’t take my vehicle there regularly, they always underestimate how... read more
Business response:
Hi there, we're sorry to hear about your negative experience at our service center. We strive to provide efficient and reliable service, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address these issues to improve our customer service. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
Service center is awful. I was told I’d have my vehicle back in 2 hours; 4 hours later I called and a rude receptionist transferred me to a voicemail. I left one and called back 30 minutes later - 5 hours after I dropped it off. Another message left. Finally my rep called and said it’d be another 3 hours. I specifically dropped it off first thing as I was told they’d get it done quicker. They are liars, not honest, receptionist is rude. It reminded me why I don’t take my vehicle there regularly, they always underestimate how... read more
Business response:
Hi there, we're sorry to hear about your negative experience at our service center. We strive to provide efficient and reliable service, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we will address these issues to improve our customer service. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152.
We want to caution anyone considering a used vehicle from this dealership! We traveled from out of state to test drive a 2016 Toyota 4Runner Limited. We requested a copy of the inspection checklist which showed all items (including the suspension) were in good condition. We purchased the 4Runner and took it to our local mechanic the next business day. The mechanic told us that the shocks were completely blown. We then took it to our local Toyota dealer who confirmed the diagnosis and provided an estimate of $6,300 to replace... read more
Business response:
Hi there, we're sorry to hear about your experience with us. We take feedback like this very seriously and would like to discuss this matter further with you. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152, so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
We want to caution anyone considering a used vehicle from this dealership! We traveled from out of state to test drive a 2016 Toyota 4Runner Limited. We requested a copy of the inspection checklist which showed all items (including the suspension) were in good condition. We purchased the 4Runner and took it to our local mechanic the next business day. The mechanic told us that the shocks were completely blown. We then took it to our local Toyota dealer who confirmed the diagnosis and provided an estimate of $6,300 to replace... read more
Business response:
Hi there, we're sorry to hear about your experience with us. We take feedback like this very seriously and would like to discuss this matter further with you. At your earliest convenience, please contact Service Director, Brandon Horton at 402-800-1152, so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention.
I waited awhile for my self imposed cooling off period to write this review. In a few words, I will NEVER buy and DON’T RECOMMEND that anyone else buy a car trom Village Pointe Toyota. They are the slimiest, shadiest sleeziest bunch of sales and finance people in the Omaha area. They will lie through their teeth and bend every truth possible to sell you a car. Stay away from them! Take your Toyota buying business elsewhwhere.
I waited awhile for my self imposed cooling off period to write this review. In a few words, I will NEVER buy and DON’T RECOMMEND that anyone else buy a car trom Village Pointe Toyota. They are the slimiest, shadiest sleeziest bunch of sales and finance people in the Omaha area. They will lie through their teeth and bend every truth possible to sell you a car. Stay away from them! Take your Toyota buying business elsewhwhere.
service department was not very good with communication on what was done need done and other options I took car in for transmission issue they automatically said needs new cause they don't like to repair transmissions and when I asked about repair the quote was not written and was verbal only and I also questioned what test was done and how did they perform test to verify that work was done but they stated more diagnostic would be required to pin point issue this was when I already was here to pick up car not in the 3 time I... read more
Business response:
Hi Brad, thank you for sharing your feedback with us. We apologize for any miscommunication regarding your transmission issue and the lack of a written quote. We understand your concerns and will address them internally to improve our service. Thank you for bringing this to our attention. At your earliest convenience, please contact Service Director, Barry Dillon at 402-800-1152.
service department was not very good with communication on what was done need done and other options I took car in for transmission issue they automatically said needs new cause they don't like to repair transmissions and when I asked about repair the quote was not written and was verbal only and I also questioned what test was done and how did they perform test to verify that work was done but they stated more diagnostic would be required to pin point issue this was when I already was here to pick up car not in the 3 time I... read more
Business response:
Hi Brad, thank you for sharing your feedback with us. We apologize for any miscommunication regarding your transmission issue and the lack of a written quote. We understand your concerns and will address them internally to improve our service. Thank you for bringing this to our attention. At your earliest convenience, please contact Service Director, Barry Dillon at 402-800-1152.
Crooks! I recently purchased a new car here and am very disappointed with my experience. This was my first time purchasing a new vehicle and was very excited to do so. I worked extremely hard to save up a sizeable down payment to make it happen. My initial sale person Yann was amazing. somewhere along the way things went terrible. I paid for add ons that I knew nothing about. One is "Club Plus" I still don't know what that is. The other is a "Vehicle Service Agreement" not exactly sure what that is either. I believe that it'... read more
Business response:
We're sorry to hear that you were unhappy with the pricing of the vehicle. Our goal is to provide our customers with fair and competitive pricing. We understand that pricing can be a significant factor in your decision-making process, and we always strive to offer the best value possible. If you have any specific concerns or feedback about our pricing, please don't hesitate to reach out to us directly. We value your input, and we're here to address any questions or issues you may have. Thank you for considering us, and we ho... read more
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.6 star rating with 9,432 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is open now. It will close at 6:00 p.m.