Village Pointe Toyota

kingpin391 

on DealerRater

4 years ago

Got a car on line work night shift. It was hard to get ahold of the people and management seamed to be in meetings a lot. Was hung up on after a 15 hold on phone. 

Gary 

on DealerRater

5 years ago

Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told be the price was 79.95. I told them that I wasn't interested in a 80 oil change so I left without an oil change. Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told me the price was 79.95. I told th... read more

Gary 

on DealerRater

5 years ago

Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told be the price was 79.95. I told them that I wasn't interested in a 80 oil change so I left without an oil change. Oil change for my 2018 Toyota I purchased at Village Pointe. First one I had to purchase since my 2 year Toyota care was over. I had the vehicle in 3 weeks ago for an oil change and they told me the price was 79.95. I told th... read more

Stacey Bossé 

on DealerRater

5 years ago

We have had a horrible experience with this dealership. We bought a certified pre-owned 2016 toyota highlander with 30,000 miles on it 1 year ago. Since then, the battery has been replaced by the dealership three times. It is driven on a daily basis, at least 10 miles a day, and it has been regularly not starting because the battery keeps dying. We brought it into the dealership multiple times, leaving it there for days at a time for them to find a cause for this, and each time they found nothing wrong with it. They proceede... read more

Stacey Bossé 

on DealerRater

5 years ago

We have had a horrible experience with this dealership. We bought a certified pre-owned 2016 toyota highlander with 30,000 miles on it 1 year ago. Since then, the battery has been replaced by the dealership three times. It is driven on a daily basis, at least 10 miles a day, and it has been regularly not starting because the battery keeps dying. We brought it into the dealership multiple times, leaving it there for days at a time for them to find a cause for this, and each time they found nothing wrong with it. They proceede... read more

Negociator 

on DealerRater

5 years ago

What started as a great experience has gone downhill over the last two years with the service department. We have bought vehicles at other dealerships used and purchased the disappearing deductible warranty and never charged when bringing our vehicle in for issues. At Village Point it is the flavor of the day.... at one point it’s zero to look at vehicle, then the next time it’s $162 to look at it, and they keep quoting $2000 worth of preventative maintenance that is not on the maintenance schedule. As great as the sales tea... read more

Negociator 

on DealerRater

5 years ago

What started as a great experience has gone downhill over the last two years with the service department. We have bought vehicles at other dealerships used and purchased the disappearing deductible warranty and never charged when bringing our vehicle in for issues. At Village Point it is the flavor of the day.... at one point it’s zero to look at vehicle, then the next time it’s $162 to look at it, and they keep quoting $2000 worth of preventative maintenance that is not on the maintenance schedule. As great as the sales tea... read more

unhappy 

on DealerRater

5 years ago

Don't Ever Take Your Car Here Purchased our van here and have had nothing but trouble with the service department since. Things that are covered under warranty one time, are not covered 9 months later when the same part goes bad. The warranty is still good for two more years. So tired of dealing with Brandon and the service crew that are made up of liars! 

unhappy 

on DealerRater

5 years ago

Don't Ever Take Your Car Here Purchased our van here and have had nothing but trouble with the service department since. Things that are covered under warranty one time, are not covered 9 months later when the same part goes bad. The warranty is still good for two more years. So tired of dealing with Brandon and the service crew that are made up of liars!