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Village Pointe Toyota
- Car Dealers
- Omaha, NE
About this business
Location details
18201 Cuming Street, Omaha, NE, 68022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Bought a vehicle from them from out of state, asked about any issues/problems. I was told everything was good, but 30 seconds behind the wheel and you realize that there's something majorly wrong with the transmission, that anyone would notice. Ha, then they post this comment. "Thank you for bringing this to our attention regarding the transmission issue you experienced with your vehicle purchase. We take concerns about vehicle quality seriously. We would appreciate the opportunity to discuss this matter further and work tow... read more
After pointing out descepencis with vehicle, never heard back from them for price of vehicle involved question.
Business response:
We strive to provide a transparent and informative experience for all our customers, and your feedback regarding the vehicle's pricing is valuable to us. If you're willing, please contact John Foster at 402-983-9652, to help us have a complete understanding of your concerns and the details regarding your prior interaction.
After pointing out descepencis with vehicle, never heard back from them for price of vehicle involved question.
Business response:
We strive to provide a transparent and informative experience for all our customers, and your feedback regarding the vehicle's pricing is valuable to us. If you're willing, please contact John Foster at 402-983-9652, to help us have a complete understanding of your concerns and the details regarding your prior interaction.
Not recommended, very unorganized and unknowledgeable in all areas and horrible communication. Employee turnaround is amazing, doubt there's an employee left from when I purchased truck new 2 years ago, Again not recommended.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand your frustrations. We take your concerns seriously and would like to address them directly. Please reach out to John Foster at 402-983-9652, and he will assist you in resolving these issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Not recommended, very unorganized and unknowledgeable in all areas and horrible communication. Employee turnaround is amazing, doubt there's an employee left from when I purchased truck new 2 years ago, Again not recommended.
Business response:
Thank you for sharing your feedback with us. We're sorry to hear about your experience and understand your frustrations. We take your concerns seriously and would like to address them directly. Please reach out to John Foster at 402-983-9652, and he will assist you in resolving these issues. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Bought a used car and declined $500 paint protection. When I was ready to leave I saw they had charged me for it. When I approached the Fiance manager he just smiled and said the put it on all the cars they sell. It was like talking to a carnival barker. I'll never go back.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the mistake and the way it was handled. This is not the level of service we aim to provide. We would like to address this issue and make things right. Please contact John Foster at 402-983-9652 so he can personally assist you and ensure that your concerns are resolved. We appreciate your feedback.
Bought a used car and declined $500 paint protection. When I was ready to leave I saw they had charged me for it. When I approached the Fiance manager he just smiled and said the put it on all the cars they sell. It was like talking to a carnival barker. I'll never go back.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the mistake and the way it was handled. This is not the level of service we aim to provide. We would like to address this issue and make things right. Please contact John Foster at 402-983-9652 so he can personally assist you and ensure that your concerns are resolved. We appreciate your feedback.
I’m confident they don’t fully inspect their used inventory. I purchased a vehicle 2 weeks ago that was later determined to have bad breaks and alignment. I was treated poorly as they knew my hands were tied due to my previous lease. I will likely either trade the vehicle in at another dealership or seek assistance another way. Buyer beware!
Business response:
We appreciate your business if you would like to reach out to one of our used car managers at 402-813-5496. They can help in getting the issue resolved correctly. Thank you Village Pointe Toyota
I’m confident they don’t fully inspect their used inventory. I purchased a vehicle 2 weeks ago that was later determined to have bad breaks and alignment. I was treated poorly as they knew my hands were tied due to my previous lease. I will likely either trade the vehicle in at another dealership or seek assistance another way. Buyer beware!
Business response:
We appreciate your business if you would like to reach out to one of our used car managers at 402-813-5496. They can help in getting the issue resolved correctly. Thank you Village Pointe Toyota
Frequently asked questions about Village Pointe Toyota
How is Village Pointe Toyota rated?
Village Pointe Toyota has a 4.6 star rating with 9,432 reviews.
When is Village Pointe Toyota open?
Village Pointe Toyota is open now. It will close at 6:00 p.m.