VineBrook Homes Cincinnati

Kyra C 

on BBB

4 months ago

I don’t personally rent from them but they own 8 out of the 12 homes in my cul-de-sac. They are ALL falling apart. Gutters falling off the houses, writing or graffiti on the brick, grass over a foot tall, deteriorating roofs and chimneys. You name it! This is in Westerville which is a very nice area and this company is decreasing the value of the surrounding homes. We spoke to a neighbor who is a Vinebrook tenant & they say they have maintenance requests that haven’t been reviewed for months! 

Alyssa M 

on BBB

4 months ago

this company is a slumlord. there’s so many families getting screwed over by them. currently pursuing legal action to get every cent back. we haven’t even moved in! got keys and half rhe fragrance plug ins they used to disguise the smoke smell is gone… my children and i all had asthma attacks within hours. this company needs to rot, just like their houses are!! 

Ida V 

on BBB

5 months ago

Me and my children are about to be homeless. I hit a rough patch. Vinebrook filed evictions on me. I paid in full and am still here. They decided to not renew my lease. So I can't rent from them, because of the filed evictions, no one will rent to me, and I can't stay. I never thought I'd be homeless. I work every day. Please read the lease. Don't let them get you. 

Viola M 

on BBB

6 months ago

I am a current resident of vinebrook homes and I find that it is hard to get in touch with anyone there. Then when you get someone they talk down to you like you are dumb. For instance I have received a bill from the water company in the amount of 159.59 then I get a bill from there third party billing and it states 135.90. That is a 34.05 difference. So I place a call to only be told that there is a past due sewage charge of 647.05 that I have to pay. Excuse me, when I have paid each and every time the water bill is due. I ... read more

Brooke P 

on BBB

6 months ago

I applied for a rental last night around 8pm and paid the application fee of 80$ since there were 2 applicants. It states this takes up to 2 days to be processed. This morning i checked to see any updates on the application around 10am and it said denied. I have called many times to figure out why i was denied since nothing was on my credit reports saying any credit records were even pulled by any kind of rental company. When i call they give me a number and it goes to the same automated system or the customer service email ... read more

John D 

on BBB

7 months ago

My mother passed I contacted them and let them know my mother passed away and I was going to be late paying my rent because I was dealing with the loss of my mother but I would be making a payment asap and mind you that was the only payment I owed they told me sorry for your loss and sent me a notice to leave they really don't give a s*** about you as a tenant 

Jake B 

on BBB

7 months ago

This is one of the worst rental companies I have ever rented from been over a week and still no heat needs a new furnace they said today there's no timeline and it's 15° outside been dealing with this off and on all winter 

hidden f 

on BBB

7 months ago

they really just dont give a **** about the people who rent patch jobs rotten floors only fix things that are considered "emergency" my galvanized pipes in my house that can lead to sickness are not "emergency" 

Briana M 

on BBB

7 months ago

They are horrible I’ve made reports about the mold in my home & the increase in my rent along with assistance with rent all with no resolution. And today I was told they were filing for eviction.